Services Renewal Representative III

Company: Oracle
Location: Jefferson City
Posted on: April 28, 2024

Job Description:

Job Description

Job Description and Requirements

Drive maximum adoption of Oracle Guided Learning (OGL) and therefore renewals while identifying OGL expansion opportunities through the establishment and continual nurturing of high value relationships with OGL customers.

Develop long term partnerships with our OGL customers to ensure they remain successful by realizing the full value of their investment in the Oracle Cloud through the use of OGL. As a trusted advisor, the OGL Renewals Sales Rep will ensure OGL customers continue to use, renew, and expand their existing contracts with Oracle Customer Success Services.

Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met.

Oracle Guided Learning (OGL) Renewals Sales Representative Role

The Oracle OGL Renewals Sales Rep will support the achievement of successful OGL engagements throughout the customer lifecycle. This is an exciting opportunity to participate in and help shape our customers' journey through leveraging OGL.

The OGL Renewals Sales Rep serves as a leading contributor and valued team manager who provides direction, mentoring and thought leadership regarding OGL customer success. Work is non-routine and situationally complex, involving the management of the ongoing OGL customer requirements.

Career Level - IC3

Responsibilities

Oracle Guided Learning (OGL) Renewals Sales Representative Responsibilities

The role is responsible for the OGL Customer Success through:

Customer Experience

Connecting with the OGL customer's key stakeholders during the implementation phase.

Initiating a nurturing cadence depending upon the size and complexity of the customer.

Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs

Advising the customer on OGL product best practices, OGL product roadmap and release guidance.

Acting as the Trusted Advisor when aligning the customer with the Sales team.

Conduct business reviews with clients as required

Business Management

Creating procedures that continuously improve the OGL customer experience.

Provide forecasts on likely future customer utilization and renewals of Cloud contracts.

Identify replenishment and renewal risks and collaborate with internal teams to remediate and ensure ongoing replenishment

Partner with internal stakeholders to align activities with the customer's business case and strategy

Development of reference accounts

Identifying product expansion and up sell opportunities.

Customer Success Manager Preferred Qualifications

Minimum of 5 years of customer success, consulting, or software sales experience.

Customer facing experience within a SaaS environment.

Knowledge of the OGL product or similar Digital Adoption Platforms.

Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.

Experience with building, analyzing and interpreting customer data to influence stakeholder decisions.

Ability to interact with enterprise customer teams at various levels of technical and non-technical depth.

Experience providing insights, building relationships with, and driving value to C-Level.

Experience working with cross-functional teams (Marketing, Product, Sales, Support, Revenue Ops)

Strong executive communication skills and presence.

Strong negotiating skills.

Bachelor's degree and/or equivalent years of experience.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $24.04 to $48.37 per hour; from $50,000 to $100,600 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Keywords: Oracle, Jefferson City , Services Renewal Representative III, Sales , Jefferson City, Missouri