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Customer Experience Trainer - Social Media Industry - Hybrid- Boise, ID

Company: Teleperformance USA
Location: Jefferson City
Posted on: September 18, 2022

Job Description:

Overview:Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures.Responsibilities:

  • Coordinate new hire, progression and enhancement training
  • Train new and existing employees on client projects emphasizing customer confidentiality and security
  • Develop non-classroom communication and training materials
  • Assess individual participant and class performance
  • Participate in minor client interaction including effective curriculum feedback and client visits
  • Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
  • Thrive as a team player in a fast paced, high energy, change oriented environment
  • Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
  • Perform other related duties and assignments as required and assigned by supervisor or managerQualifications:
    • Minimum 1 year call center supervisory or training experience in high paced customer focused environment
    • Six months previous Customer Service Experience
    • Product Trained and open availability
    • Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
    • Requires solid organizational, administrative, leadership and time management skills
    • Able to demonstrate personal ownership of tasks and follow through to obtain desired results
    • Must have a keen sense of attention to detail, taking the initiative
    • Must be enthusiastic and comfortable speaking in front of large groups of people
    • Patience with various types of learners
    • Skilled in determining why and how tasks should be handled to effective completion
    • Proven experience in overcoming unexpected difficulties and using logical problem solving skills
    • Excellent written and verbal communication skills
    • Prior training curriculum development (instructional design) experience preferred
    • Must have availability to work various shifts influenced by current business needs
    • College degree preferred or equivalent work experience required
    • High school diploma or GED required
    • Must pass background and drug tests

Keywords: Teleperformance USA, Jefferson City , Customer Experience Trainer - Social Media Industry - Hybrid- Boise, ID, Advertising , Jefferson City, Missouri

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