Customer Success Manager - Jefferson City MO
Company: Msccn
Location: Jefferson City
Posted on: April 2, 2026
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Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization
works with partner companies to source qualified talent for their
open roles. The following position is available to Veterans,
Transitioning Military, National Guard and Reserve Members,
Military Spouses, Wounded Warriors, and their Caregivers. If you
have the required skill set, education requirements, and
experience, please click the submit button and follow the next
steps. Equifax is where you can power your possible. If you want to
achieve your true potential, chart new paths, develop new skills,
collaborate with bright minds, and make a meaningful impact, we
want to hear from you. The Customer Success Manager is responsible
for optimizing the Customer Experience lifecycle, handling
post-Sales Implementation program management and collaborating with
the customer to ensure they are realizing expected value from EFX
solutions, as well as driving adoption and retention. What you will
do Proactively drive adoption, usage, net retention, and renewals
by optimizing customer experience Act as the connecting thread for
internal teams with the customer across the customer journey Drive
customer advocacy in resolving customer issues from acquisition to
adoption to use to value realization Serve as a trusted adviser and
advocate for clients Create customer success plan with each client
Monitor and maintain customer health Educate clients on business
value of solutions Aid customers in usage and value realization of
solutions Partner with Account Executive(s) in preparing and
conducting quarterly business reviews Drive customer advocacy
within Equifax Utilize voice of the customer to inform product
roadmaps Coordinate internal COE teams to benefit of customers
Provide clients transparency on status of issues/requests Assist
with resolution of customer support issues Additional
Qualifications/Responsibilities What experience you need Knowledge
of customer success processes 5-7 years of sales experience in
management consulting, customer success, account management,
business development, or other client-facing role Bachelor's degree
in related discipline or equivalent experience Experience promoting
value through the customer experience Experience working with
complex, multi-divisional, multi-geographical customers Ability to
create structure in ambiguous situations and design effective
processes and creatively solve problems Experience working with
cross-functional teams ? What could set you apart Exceptional
ability to communicate and foster positive business relationships
Ability to establish milestones and keep all team members on task;
strong project management skills Self-driven and proactive Bias for
action
Keywords: Msccn, Jefferson City , Customer Success Manager - Jefferson City MO, Customer Service & Call Center , Jefferson City, Missouri
