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Supplier Performance Management Manager

Location: Jefferson City
Posted on: May 11, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.Responsible for Performance Management, Relationship Management and Governance and Compliance Management for 2-6 Third Party suppliers.

This role will have a clear understanding of how these suppliers are performing and will develop relationships with internal functional areas to understand their needs and how those needs may change into the future. The role is also responsible for developing relationships across the supplier, up and down, in order to influence performance, drive efficiencies and identify opportunities for innovation.
These resources would work closely with functional areas, Sourcing, and TPR while acting as the "quarterback" of the Supplier relationship at the firm.

This role is does not have direct people leadership responsibilities


  • Act as the key point of contact for supplier performance including the tracking, reporting and improvement, if necessary, of contractual KPIs, SLAs and other commitments.
  • Establish and nurture third party relationships
  • Develop, update and maintain supplier performance scorecards
  • Partner with Sourcing during the sourcing process to provide feedback and identify key metrics and contractual performance needs
  • Interact with internal and external executives to achieve goals
  • Host, develop and schedule quarterly business review meetings with all key suppliers and internal functional stakeholders
  • Initiate and host internal business reviews with internal stakeholders
  • Act as escalation point with supplier
  • Develop best practices for managing suppliers and report results of efforts
  • Collaborate, train, mentor and provide guidance to other members of the team
    • Related degree required; Business, Accounting, Finance
    • MBA a plus
    • Series 7 preferred - can be achieved after hire
    • 5 years of indirect sourcing or supplier performance management experience
    • Expertise in sourcing, supplier performance management, broad knowledge of contracting fundamentals
    • Experience developing and maintaining supplier performance dashboards and reports
    • Experience in running quarterly business reviews
    • Demonstrated track record of improving supplier performance
    • Ability to interact with C-Suite executives within Edward Jones and third parties
    • Ability to develop and maintain internal and external relationships even when delivering direct feedback
    • Highly effective verbal and written communication skills
    • Salesforce experience preferred
      • 2021 FORTUNE 100 Best Companies to Work For - By Great Place to Work - and FORTUNE Magazine - Edward Jones was named No. 20 on the list.
        • From FORTUNE -2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
        • 2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.
          • From The Human Rights Campaign. All Rights Reserved
          • 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.
          • J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
            • Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
              Salary: $90628 - $154313
              Category: Headquarters

Keywords: EDWARD JONES, Jefferson City , Supplier Performance Management Manager, Executive , Jefferson City, Missouri

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