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General Manager

Company: Best Western Plus Capital - Jefferson City MO
Location: Jefferson City
Posted on: May 13, 2022

Job Description:

Are you looking for your next opportunity? We offer a fun place to work, an extraordinary experienced team focused on service and stability, and the ability to grow your career.

The Best Western Plus Capital Jefferson City, Missouri is a franchised hotel, managed by First Call Hospitality. As an established hotel management company, First Call Hospitality has developed, owned or managed over 50 properties that offers its employees great training, development opportunities, and a long-term home-base for those who like to work hard with and for a quality organization.

We are known for the great care we take with our hotels as well as for the owners, the guests and associates alike.


-We know we work in an increasingly competitive industry and guests and associates have more options than ever before. We also know that our success is directly tied to the performance and behaviors of our associates. You are more than an employee! Our unique culture gives you the opportunity to impact our continuously evolving company but most importantly we give you room to be yourself!
-We believe in "Bringing Our Best" every day and "Know that we work better when we work together" - which are two of our core values.
-Finally, we work hard - and CELEBRATE our success together!!
The Position: We're looking for a General Manager for our hotel. This opportunity combines working for this hometown business with the benefit of working for a larger management company with all of its support and assistance to managing the hotel. The pay range we're offering is competitive and commensurate with experience.

The Perks: In return for your hard work we offer a competitive benefits package which can be tailored to your needs.

-We Invest in Your Future Success! Training and development programs available.
-Enjoy the Holidays! We offer six (6) paid holidays throughout the year.
-Employee Social Events! Who can't use a great party!?
-Paid Time Off (PTO) available after one year.
The Responsibilities: As the top spot to the property leadership team, the General Manager is responsible for the overall operation of the property. They will report directly to a Director of Operations and be responsible to achieve the budgeted goals of the property but do so with the highest amount of integrity and sound leadership.

PRIMARY RESPONSIBILITIES : Manages and participates in the guest service and housekeeping function to ensure delivery of superior guest service. Take appropriate and corrective action to resolve guest complaints.

Ensures that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establishes and maintains preventive maintenance program to protect the physical assets of the hotel.

Ensures a safe and secure environment for guests, employees, and hotel assets by implementing and maintaining loss prevention and safety policies and procedures.

Establish and maintain a proactive human resources function to enhance and ensure employee recruiting, motivation, training, and development. Administrates wages and benefits in compliance with company policies, procedures, and established labor regulations.

Either hires, discharges, orientates, trains, and performs performance evaluations for all employees or works with Assistant in assuring those duties are completed.

Conducts timely employee meetings to ensure all are aware of current activities, events, local and national sales/marketing programs; to establish effective two-way communication systems which cross departmental lines and provide feedback from the company and top management.

Develops short and long term financial and operational plans for the hotel which support the overall objective of the corporation. Prepares the annual hotel budget.

Generates, manages, and monitors the daily and monthly preparation of the hotel's financial reports. Evaluates performance through monthly projections and analysis of data and initiates appropriate and corrective actions.

Prepares the capital replacement plan to ensure product quality and competitiveness in compliance with corporation and franchise.

Forward leads to the contracted Sales Manager as soon as possible whether through hotel guest stays, community meetings, and/or parking lot shops.

Maximizes room revenues by; anticipating and planning for market shifts; participating in appropriate and local and national sales/marketing programs/efforts; developing strategic marketing prospects and alliances and developing annual marketing plan.

Measures the effectiveness of all marketing efforts and yield management to maximize the number of market segments reached and to diversify the sources of revenues.

Develops and maintains rapport with key community, hospitality and travel related contacts to ensure viable presence in the local business community.

Makes sales calls if assigned.

Ensures the daily quality and quantity, safety, punctuality, cleanliness, appearance, and guest satisfaction of the hotel's continental breakfast and function space.

Manages in compliance with company and brand policies/procedures and local, state, and federal laws and regulations.

Keeps supervisors and management company aware of all problems or unusual matters of significance, so prompt, corrective action is accomplished when appropriate.

And any other duties assigned to assist, maintain, and protect the hotel asset. T

Keywords: Best Western Plus Capital - Jefferson City MO, Jefferson City , General Manager, Executive , Jefferson City, Missouri

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