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Senior Product Delivery Manager-Technology

Location: Jefferson City
Posted on: January 21, 2023

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
Senior Product Delivery Managers (Sr. PDMs) are ultimately responsible for the success, execution, and quality of multiple Information Systems (IS) digital product delivery teams. This role will have a significant strategy and creative thought leadership responsibility in a matrixed team structure and environment. This role is for implementing new capabilities in the Canadian Digital Experience, including such initiatives as a new Canadian Investment Advisory Program, Wealth Planning tools, and other Digital solutions that benefit over 600 Edward Jones Canada Branch Teams and their clients.

Sr. PDMs are people leaders of Product Delivery Managers (PDMs) who lead the individuals on our product teams. Sr. PDMs are therefore ultimately responsible for the outcomes of multiple durable product teams focused on digital platforms and experiences. Sr. PDMs also directly lead some cross-team supporting roles, such as Solution Architects and Site Reliability Engineers (SREs).

In the product delivery management portion of the role, this leader will be responsible for:

  • Continual strategy setting and evaluation of delivery team structure in alignment with firm need
  • Building strong partnerships and relationships with firm leaders in Products, QA, UX, PMO, and Enterprise Architecture
  • Removing obstacles and coordinating resources to continually increase team throughput, predictability, and quality
  • Reducing cycle times and improving usability scores by driving improvement of all things related to the SDLC for teams in their remit
  • Working with IS shared services leaders and teams to remove impediments and obstacles to the improvement of product delivery and cycle time
  • Setting portfolio and product team success measures to deliver the right value the right way to our branches and clients
  • Oversight of product technology roadmaps to ensure proper use of architectural standards and best practices in the team's deliverables
  • Develop and execute ongoing improvements for processes related to the teams (e.g. incident management escalations)
  • Deep understanding of the product team's systems, processes, priorities, and technologies while representing these aspects to all levels of IS leadership
  • Hold PDMs accountable for minimizing key-person dependencies and knowledge silos
  • Ensure PDMs are following the division process and balancing risks appropriately (e.g. compliance, change management, information security, etc.)
  • Ability to hold leaders accountable for setting and achieving Service Level Objectives
    • Bachelor's degree in computer science, information systems, engineering, or related degrees preferred
    • Minimum of 10 years of experience directly related to Information Systems technology with and at least 4 years of experience in a leadership role
    • Prior experience in leading implementations in mid-size (500+) to large organizations (3,000+ users) in Capital Markets / Wealth Management / Asset Management spaces is highly preferred. Execution experience as part of an ongoing transformation initiative preferred
    • Experience in leading deployments and integration of enterprise software packages and SaaS solutions preferred.
    • Knowledge of the Canadian Financial Services market is preferred.
    • Experience leading teams delivering microservices-based applications
    • Demonstrated experience in effective coaching and development of both Associates and Leaders.
    • Experience in managing development teams with Agile methodology, specific knowledge of Scaled Agile Framework (SAFe) preferred.
    • Coaching and mentoring of Product Delivery Managers, Architects, and SREs through observation and timely feedback
    • Identification of key team positions and develop ready-now leaders and successors
    • Develop and execute ongoing improvements for processes related to the team (e.g. resource management and support processes)
    • Establish and maintain effective communications and relationships across teams, departments, vendors, and other divisions
    • Must be able to establish and maintain effective relationships with vendors while aligning to the firm's objectives
    • Lead their teams through regular skill gap analysis exercises and ensure learning and development objectives are set and achieved and a culture of continuous learning is embraced by their teams
    • Good knowledge of system design process and cloud-based system architecture
    • Ability to provide technical leadership and oversight to the development team; participate in design discussions, drive technical decisions within and across the organization
    • Strong communication and presentation skills to be able to interact with business stakeholders and senior leadership.
      • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work data as of March 2022. Compensation provided for using, not obtaining, the rating.
        • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work and Fortune magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.
        • 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work , data as of August 2021. Compensation provided for using, not obtaining, the rating.
          • Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work and Fortune magazine, ranking No. 45.
          • 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work , data as of August 2021. Compensation provided for using, not obtaining, the rating.
            • For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For ranking by Great Places to Work and Fortune magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
            • 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
              • Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
                At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

                Salary: $131635 - $224136
                Category: Headquarters

Keywords: EDWARD JONES, Jefferson City , Senior Product Delivery Manager-Technology, Executive , Jefferson City, Missouri

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