Intake Manager - Disaster Recovery Implementation
Location: Jefferson City
Posted on: January 27, 2023
Working at ICF means applying a passion for meaningful work with
intellectual rigor to help solve the leading issues of our day.
Smart, compassionate, innovative, committed, ICF employees tackle
unprecedented challenges to benefit people, businesses, and
governments around the globe. We believe in collaboration, mutual
respect, open communication, and opportunity for growth. If youre
seeking to make a difference in the world, visit
www.icf.com/careers to find your next career. ICFtogether for
tomorrow. Intake Manager Oregon Solving the worlds most complex
challenges. At ICF we make BIG things happen. Lets work together to
help Hurricane individuals impacted by disasters and communities
recover and re-build for future resilience. ICFs Disaster
Management Division is growing and currently seeking an Application
Intake Manager for Disaster Recovery in Oregon. In this role you
will manage intake services delivered at housing intake centers,
mobile intake centers, and community events. The role involves
designing on-line and in-person application strategies, overseeing
intake workers at various locations, ensuring high quality customer
service and providing regular reports and analysis on intake and
eligibility progress to senior management. The ideal candidate will
be self-motivated, able to interface with senior and elected
officials, and able to quickly adapt to meet ambitious timelines
and changing requirements. Key Responsibilities:
- Participate in the development and implementation of consistent
policies, procedures, and systems for gathering necessary applicant
information and documenting eligibility for federal disaster
- Oversee activities of intake and eligibility specialists
interacting with applicants.
- Prepare daily reports on intake center activity and status of
applications in process.
- Analyze data and provide regular reports to program leadership
on intake and eligibility determination progress against goals and
objectives of the program.
- Assist staff in achieving performance expectations through
training, timely feedback, program improvement, and mentoring.
- Ability to lead conversations and assist with completing
applications in person or virtually.
- Communicating disaster program information to disaster
- Entering information into the system of record and other
corresponding data bases. Basic Qualifications:
- Bachelor's degree in Business or related field
- 5+ years of experience in program administration, public
benefits eligibility determination, or a related field.
- Experience using MS Office Suite or Office365.
- Ability to work in a dynamic environment. Preferred
- Experience working with programs funded with HUDs Community
Development Block Grant program and/or FEMA disaster recovery funds
(FEMA Public Assistance or FEMA Hazard Mitigation Grant
- Experience working in a consulting firm, development
organization, federal, state, local, and non-profit grants, SBA,
mortgage processing, or public agency preferred.
- Bilingual in English and Spanish preferred Professional
- Excellent verbal, interpersonal and written communication
- Team player with the ability to work in a fast-paced
- Ability to be flexible to handle multiple priorities and to
work overtime as necessary
- Strong planning and organizational skills
- Self-starter and able to work independently
- Empathetic and focused on conflict resolution.
- Demonstrated outstanding level of professionalism in providing
administrative support, including ability to exercise good
judgment, discretion, tact, and diplomacy
- Excellent problem-solving skills with ability to analyze
situations, identify existing or potential problems and recommend
solutions. ORHCSWorking at ICFWorking at ICF means applying a
passion for meaningful work with intellectual rigor to help solve
the leading issues of our day. Smart, compassionate, innovative,
committed, ICF employees tackle unprecedented challenges to benefit
people, businesses, and governments around the globe. We believe in
collaboration, mutual respect, open communication, and opportunity
for growth.We can only solve the world's toughest challenges by
building an inclusive workplace that allows everyone to thrive. We
are an equal opportunity employer, committed to hiring regardless
of any protected characteristic, such as race, ethnicity, national
origin, color, sex, gender identity/expression, sexual orientation,
religion, age, disability status, or military/veteran status.
Together, our employees are empowered to share their expertise and
collaborate with others to achieve personal and professional goals.
For more information, please read our EEO & AA policy
.Reasonable Accommodations are available, including, but not
limited to, for disabled veterans, individuals with disabilities,
and individuals with sincerely held religious beliefs, in all
phases of the application and employment process. To request an
accommodation please email email@example.com and we will be
happy to assist. All information you provide will be kept
confidential and will be used only to the extent required to
provide needed reasonable accommodations. Read more about
non-discrimination: EEO is the law
and Pay Transparency Statement
. Pay Range - There are multiple factors that are considered in
determining final pay for a position, including, but not limited
to, relevant work experience, skills, certifications and
competencies that align to the specified role, geographic location,
education and certifications as well as contract provisions
regarding labor categories that are specific to the position. The
pay range for this position is $91,384.00 - $155,352.00Oregon
Remote Office (OR99)Need help? We're
here:ICFCareerCenter@icf.comAbout ICFICF (NASDAQ:ICFI) is a global
consulting and technology services company with approximately 8,000
full and part-time employees, but we are not your typical
consultants. At ICF, business analysts and policy specialists work
together with digital strategists, data scientists and creatives.
We combine unmatched industry expertise with cutting-edge
engagement capabilities to help organizations solve their most
complex challenges. Since 1969, public and private sector clients
have worked with ICF to navigate change and shape the future. Learn
more at icf.com.
Keywords: ICF, Jefferson City , Intake Manager - Disaster Recovery Implementation, Executive , Jefferson City, Missouri
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