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Change Management Leader

Location: Jefferson City
Posted on: March 20, 2023

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
Team Overview

We are looking for a Change Management Leader to spearhead and manage our Digital Production Assurance & Resiliency Change Management team. Edward Jones Production Assurance is responsible for guarding and protecting the production environment utilizing ITIL best practices for Incident Management, Problem Management and Change Management. Our Change Management team is specifically responsible for assessing impact, reviewing plans, prioritizing conflicts, and managing the risk associated with the Edward Jones Digital change portfolio. We are looking for someone with excellent interpersonal, organizational and leadership skills, who can manage our change management team and drive best practices and disciplines throughout our organization.

What you will do:

  • Manage the change management organization and oversee all aspects of change management for the Edward Jones Digital change portfolio, including the development, refinement and ongoing evolution of the delivery framework, methodologies, tools, etc. while focusing on enabling our digital transformation,
    • Participate as part of a matrixed organization that drives the Edward Jones fast paced digital transformation strategy while ensuring the risk of changes are well understood and managed,
    • Act as a subject matter expert and strategic advisor to peers on all aspects of change management, and partner with delivery organizations to ensure change management frameworks, methodologies, tools, and best practices are understood and adopted,
    • Develop KPIs and metrics driven reporting that communicates an accurate picture of the risks, successes and challenges associated with implementing our digital changes. What you'll have an immediate impact on:
      • Driving the maturation of the Edward Jones change management process toward recognized best practices and standards,
        • Developing and communicating change management policies and procedures across the digital organization, including influencing its adoption and exposing it to senior leadership. Qualifications

          What experiences you'll need:
          • Bachelor's degree in engineering, computer science, computer information systems, management information systems or a related field of study,
          • Five+ years' experience overseeing and leading a technology change management program focused on ensuring relevant change management procedures, controls, and best practices are in place,
            • Seven+ years' experience with direct people management responsibilities,
            • Excellent oral and written communications skills, including experience working and communicating with executive leaders,
            • Exceptional matrix management and influencing skills utilizing a collaborative approach,
            • Strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and bring together the right team to solution them,
            • Demonstrated ability at implementing and utilizing metrics and key performance indicators in the managing of a mature change management program. What may set you apart:
              • ITIL and/or change management certifications,
              • Experience managing vendors in delivering statements of work associated with digital change management programs of work,
              • Understanding and experience with AGILE best practices (AGILE coach/certifications a plus)
              • Experience in the financial services industry
                • Experience with ServiceNow and JIRA,
                • DevOps experience,
                • Development experience,
                • Knowledge of cloud technologies, and the challenges and opportunities of managing technologies as a service.
                  • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work data as of March 2022. Compensation provided for using, not obtaining, the rating.
                    • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work and Fortune magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.
                    • 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work , data as of August 2021. Compensation provided for using, not obtaining, the rating.
                      • Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work and Fortune magazine, ranking No. 45.
                      • 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work , data as of August 2021. Compensation provided for using, not obtaining, the rating.
                        • For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For ranking by Great Places to Work and Fortune magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
                        • 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
                          • Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
                            At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

                            Salary: $92984 - $158325
                            Category: Headquarters

Keywords: EDWARD JONES, Jefferson City , Change Management Leader, Executive , Jefferson City, Missouri

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