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Occupational Health Coordinator

Company: Abbott
Location: Jefferson City
Posted on: July 12, 2019

Job Description:

DO WORK THAT MATTERS:

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

ABBOTT RAPID DIAGNOSTICS (FORMERLY ALERE) is part of Abbotts Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies. We have an exciting opportunity for a OCCUPATIONAL HEALTH COORDINATOR within our ESCREEN DIVISION Located at KANSAS CITY.. In this role, you will BE RESPONSIBLE FOR COORDINATION/COMPLETION OF APPOINTMENT REQUESTS AND ASSOCIATED COMMUNICATION WITH CLIENTS/CLINICS. RESPONSIBILITIES ALSO INCLUDE FOLLOWING UP ON THE EVENTS FROM REPORTS AND/OR EMAIL INQUIRIES. OCC HEALTH COORDINATORS WORK WITH OUR CLINICS TO SCHEDULE AND COMPLETE EVENTS. COORDINATORS ALSO COMMUNICATE DIRECTLY WITH THE CLIENT IF THERE IS AN INQUIRY OR ESCALATION TO ADDRESS. CLIENT INTERACTION TAKES PLACE THROUGH INBOUND AND OUTBOUND PHONE INQUIRY AND EMAIL.
ESSENTIAL DUTIES AND RESPONSIBILITIES - (KEY ACTIVITIES)

* Respond to inquiries related to testing transactions via phone and email.

* Track and follow up on received source documents and amount of time documents are in process.

* Identify and interpret appropriate steps to resolve the need of the customer.

* Coordinate send and receipt of source documents, resolve questions, inconsistencies, or missing information on documents.

* Enter data into computer following each action taken, and enter necessary codes to represent the action.

* Make necessary corrections to information entered to ensure problem resolution.

* Request documentation from vendors, clinics, or clients as required to complete the testing process.

Other duties may be assigned
REQUIREMENTS:
To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.

INTERNAL APPLICANT GUIDELINE:

* Please be advised that there is 5 calendar day window for internal employees to submit their applications and internal employees can not apply after 5 calendar day window is closed unless Hiring Manager requests to open the window again for more applications.

* Before you apply for an internal opportunity you should notify your direct manager.

* To be eligible for an internal transfer/promotion, you must be in your current position for at least a year and must maintain satisfactory performance in your current position and not be under a present corrective/disciplinary action.



BASIC QUALIFICATIONS:
EDUCATION / EXPERIENCE

* High School diploma required,

* Four-year degree from an accredited college or university is strongly preferred

* 1-3 years customer service experience

* Strong verbal and written communication skills


KNOWLEDGE

* General knowledge of Occupational Health Services is a plus

* Microsoft Office (Word, Excel)


SPAN OF CONTROL / COMPLEXITY

* N/A


LEADERSHIP / TALENT MANAGEMENT

* N/A


CERTIFICATES, LICENSES, REGISTRATIONS

* N/A


PHYSICAL REQUIREMENTS

* Work is typically performed in a normal office environment.




ABOUT ABBOTT:
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

AN EQUAL OPPORTUNITY EMPLOYER, ABBOTT WELCOMES AND ENCOURAGES DIVERSITY IN OUR WORKFORCE.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com.

Keywords: Abbott, Jefferson City , Occupational Health Coordinator, Healthcare , Jefferson City, Missouri

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