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Customer Service Representative II

Company: Scholastic
Location: Jefferson City
Posted on: November 14, 2021

Job Description:

RESPONSIBILITIES: * Resolve customers concerns or questions relating to Scholastic Education Solutions - Customer Success Services. Our customers in this department consist of internal and external customers, including Sales Reps, customers, and Sales Operations teams. * Research order concerns and resolve. * Will process orders, answer emails, take incoming customer calls and perform outbound calling to follow up with customers or for specialized projects. * Utilize various Customer Relationship Management programs to service customer needs. * Enter various types of data accurately and efficiently into web based applications; process orders, make clarification calls to customers and communicate information in a clear and professional manner. * Provide information about products and provide samples or catalogs to customers. * Record customer information in multiple system locations for marketing and management team. * Other duties as assigned. QUALIFICATIONS: * Ability to learn new skills quickly and retain information learned. * Excellent data entry and phone skills. * Ability to communicate effectively with customers via multiple channels, including phone, e-mail, and webchat. * Excellent problem solving abilities. * Must be able to multi task and utilize multiple systems at a time. * Must be willing to make decisions and use judgment in resolving customer problems. * Must have the ability and willingness to offer optimum customer experience in all circumstances. * Must be willing to sell Scholastic Products. * Average or above attendance and performance record. * Willing to work flexible hours. * Desire to be a team player. * Computer skills, including website navigation and usage, plus e-mail. * Experience with Avaya, Oracle and TMS a plus.

Keywords: Scholastic, Jefferson City , Customer Service Representative II, Hospitality & Tourism , Jefferson City, Missouri

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