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EnerBank Customer Service Specialist (REMOTE)

Company: Regions Bank
Location: Jefferson City
Posted on: November 20, 2022

Job Description:

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

**Job Description:**

At EnerBank, the Customer Service Specialist is responsible for providing outstanding telephone support to customers regarding their account activity. This role will also process customer loan payments, correspondence, and other paperwork to effectively service the bank's loans.

EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.

**Primary Responsibilities**

  • Provides telephone support for the customers, including counseling regarding loan accounts
  • Documents conversations with customers and actions taken
  • Takes escalated calls regarding customer questions that require additional research
  • Processes customer maintenance requests
  • Aids in researching payment discrepancies
  • Assists in customer disputing balances
  • Prepares customer account letters
  • Processes adjustments to customer accounts as requested by collections or management
  • Maintains loans, queues, and necessary reports
    This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

    **Requirements**

    + High School Diploma or GED

    **Skills and Competencies**

    • Ability to multi-task and work in a fast-paced environment
    • Excellent customer service skills
    • Excellent verbal and written communication skills
    • Good computer skills, including Microsoft Office Suite
    • Strong attention to detail
      This position is available during MST daytime business hours, Monday through Friday. The position can be worked onsite in our Salt Lake City or Provo, Utah offices as well as Remote within the United States.

      **Position Type**

      Full time

      **Compensation Details**

      Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

      _The target information listed below is based on the national range and level of the position._

      • *Job Range Target:**
      • *_Minimum:_**
        $24,075.00 USD

        **_Median:_**

        $37,190.00 USD

        **Incentive Pay Plans:**

        This job is not incentive eligible.

        **Benefits Information**

        Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

        • Paid Vacation/Sick Time
        • 401K with Company Match
        • Medical, Dental and Vision Benefits
        • Disability Benefits
        • Health Savings Account
        • Flexible Spending Account
        • Life Insurance
        • Parental Leave
        • Employee Assistance Program
        • Associate Volunteer Program
          Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.



          **Location Details**

          Enerbank Salt Lake City

          **Location:**

          Salt Lake City, Utah

          Bring Your Whole Self to Work

          We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

          OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Keywords: Regions Bank, Jefferson City , EnerBank Customer Service Specialist (REMOTE), Hospitality & Tourism , Jefferson City, Missouri

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