Certified Senior Pharmacy Technician
Company: WALGREENS
Location: Jefferson City
Posted on: September 15, 2023
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Job Description:
Customer ExperienceEngages customers and patients by greeting
them and offering assistance with products and services. Resolves
customer issues and answers questions to ensure a positive customer
experience.Models and shares customer service best practices with
all team members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
satisfied, etc.).Develops strong relationships with most valuable
customers.OperationsUnder the supervision by the pharmacist, assist
in the practice of pharmacy, in accordance with state, federal, and
company policy. Reviews and complies with the Walgreen Co. Pharmacy
Code of Conduct.Performs duties as assigned by Pharmacy Manager,
Staff Pharmacist and Store Manager including utilizing pharmacy
systems to enter patient and drug information, ensuring information
is entered correctly, filling prescriptions by retrieving, counting
and pouring pharmaceutical drugs, verifying medicine is correct,
and checking for possible interactions. Assists pharmacists in
scheduling and maintaining work flow.Reports, immediately,
prescription errors to pharmacist on duty and adheres to Company
policies and procedures in relation to pharmacy errors and the
Quality Improvement Program.Strictly adheres to the Walgreen Co.
policy regarding Good Faith Dispensing during all applicable
prescription dispensing activities.Responsible and accountable for
registering all related sales on assigned cash register, collects
and handles cash as required. Takes customer to OTC aisle when
possible to assist in locating products.Handles telephone calls
that do not require personal attention of the pharmacist, including
those to physicians.Processes (corrects and resubmits) manual
claims for third party program prescription services in a timely
and efficient manner, and performs other clerical duties, as
assigned by the Pharmacy Manager.Leads Pharmacy Department
inventory management activities, such as, ordering, unpacking,
checking and storing shipment of pharmaceuticals. Maintains
knowledge of Company asset protection techniques, and files claims
for warehouse overages (merchandise received, but not billed),
shortages (merchandise billed, but not received), order errors or
damaged goods involving Rx drugs.Assists and supports Pharmacy
Manager and Staff Pharmacist in analyzing and seeking to improve
pharmacy financial, customer service and inventory performance
data; reviewing Rx KPIs with Store Manager and Healthcare
Supervisor.May assist pharmacist in administering clinical services
including the collection and proper labeling of blood/urine samples
from patients and other clinical services as required; assists
pharmacy staff in coordination of clinical services, Walgreens
healthcare clinics and external providers.Assists Pharmacy Manager
and Staff Pharmacist in developing and maintaining good
relationships with the local medical community, including
physicians, nurses, and other health care providers, by medical
provider detailing and outreach to health groups, retirement homes,
nursing homes, and other forums for enhancing growth
opportunities.Supports execution of Pickup program.Assists with
exterior and interior maintenance by ensuring the Pharmacy
Department is stocked with adequate supplies, clean, neat and
orderly in condition and appearanceCoaches pharmacy technicians and
cashiers in the correct use of processes and tools in order to
drive efficiency within the pharmacy.Complies with all company
policies and procedures; maintains respectful relationships with
coworkers.Completes special assignments and other tasks as
assigned.Training & Personal DevelopmentMaintains PTCB or ExCPT
certification through the designated PTCB or ExCPT training program
and/or state required certification/registration.Attends training
and completes PPLs requested by Manager and acquires continuing
education credits. Maintains knowledge and skill in healthcare and
pharmacy, including latest news and developments.Basic
Qualifications--- PTCB or ExCPT certification (except in Puerto
Rico).--- One year of work experience as a pharmacy technician in a
retail or hospital setting.--- Must be fluent in reading, writing,
and speaking English. (Except in Puerto Rico).--- Requires
willingness to work flexible schedule, including evening and
weekend hours.Preferred Qualifications--- Prefer to have prior work
experience with Walgreens.--- Prefer basic math skills (counting,
measuring and weighing medications).--- Prefer basic level PC
skills (for example: start up and shut down computer, use mouse to
point and click, start and close programs, switch between programs,
save files, print documents and/or access information on-line).---
Prefer the knowledge of store inventory control.
Keywords: WALGREENS, Jefferson City , Certified Senior Pharmacy Technician, Hospitality & Tourism , Jefferson City, Missouri
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