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HR Records Splt II, HR

Company: EDWARD JONES
Location: Jefferson City
Posted on: May 15, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.At Edward Jones, the Human Resources division utilizes people expertise to proactively drive high-impact solutions that deliver firm results. Cultivating a highly talented and inclusive workforce, you'll guide an exceptional associate experience, enabling them to do their best work.
Here, you'll enable continued firm growth through professional and leadership development, workforce and succession planning, inclusion & diversity, and talent acquisition and engagement. By driving these human resources solutions, your work will serve both firm and associates' best interests and support Edward Jones being recognized as a Best Place to Work.

The HR Records department is responsible for managing all pre/post hire transactions for firm associates and pre/post onboarding transactions for contractors in both the US and Canada.

  • Support, manage, and complete pre and post hire transactions for one or multiple associate groups (HQ, Contractor, Branch, and FA) and register them into the firms HR Management System (PeopleSoft) and corresponding mainframe systems for all US and Canada associates. Work includes but is not limited to such transactions as onboarding new hire information, processing transfers, terminations, rehires, leaves, compensation updates, processing unemployment claims and conducting unemployment hearings.
  • Coordinate, collect, and complete required federal hiring documents and internal hiring documents (i.e. Fingerprints, policies, i-9, eVerify) for all US and Canada associates.
  • Serve as customer service rep to handle questions related to HR personnel information and PeopleSoft HRMS data. Troubleshoot problems/questions related to associate/branch information; bringing timely resolution to issues.
  • Assist with special projects, data clean-up and firm-wide initiatives as needed.
  • Serve as a back-up for one or more positions within the department.
  • Collaborate with various departments in the firm on submitted transactions or inquiries; escalating issues when necessary and fielding inquiries on processes and guidelines as set by the firm. Assist areas with resolution and identify opportunities for improvements or enhancements when appropriate.
  • Demonstrates "Subject Matter Expert" level of knowledge of department procedures, HRMS system requirements, and interactions throughout the firm. Provides knowledge transfer and training to other team members.
  • Participate in system testing - assist in preparing and executing test scripts for various processes.
  • Complete necessary training and keep up to date on changes in processes or information necessary to perform the job. Responsible for continually learning on the job through daily department emails, team/department meetings, and continuing education sessions.Education
    • Bachelors preferred or relevant work experience
      Experience
      • 3 to 5 years of experience in a data processing environment, customer service or equivalent
        Skills/Abilities
        • Excellent customer services and reconciliation skills
        • Excellent verbal/written communication skills
          • Must be able to respond verbally and in writing thorough answers/instructions and direction; avoiding closed answers
          • Organizational and time management skills essential. Must be able to multi-task and address/resolve deliverables in a timely manner
          • Must be able to learn and apply technical information relevant to the job; maintaining data integrity at all times
          • Microsoft Office applications and Internet Explorer skills required
            • 2021 FORTUNE 100 Best Companies to Work For - By Great Place to Work - and FORTUNE Magazine - Edward Jones was named No. 20 on the list.
              • From FORTUNE -2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
              • 2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.
                • From The Human Rights Campaign. All Rights Reserved
                • 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.
                • J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
                  • Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit jdpower.com/awards for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
                    Salary: $38418 - $59462
                    Category: Headquarters

Keywords: EDWARD JONES, Jefferson City , HR Records Splt II, HR, Human Resources , Jefferson City, Missouri

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