Technical Help Desk Specialist
Company: Wipro Limited
Location: Jefferson City
Posted on: April 3, 2021
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Job Description:
\n\nYou must reside within commuting distance of Jefferson City,
Missouri. This is NOT a remote position and being in office is a
requirement.\n\n \n\n \n \n\n \n\nIndividuals are responsible for
working with providers, billers, clearinghouses, health plans,
internal (all Wipro local accounts) and external (MHD) customers on
the telephone, e-mails and JIRA tickets. The help desk staff is
primarily responsible for responding to customer requests related
to electronic claim formats, file transmissions, X12 testing,
Trading Partner agreement processing, first level PC and software
application support, eMMIS and eMOMED user and application support
and research. \n\n \n\n--- Previous help desk experience in the
area of customer and/or first level technical support.\n\n \n\n---
Exceptional customer service skills in telephone customer service
and support.\n\n \n\n--- Health care claims and X12 transaction
knowledge desired.\n\n \n\n--- High school diploma required, Degree
preferred.\n\n
Keywords: Wipro Limited, Jefferson City , Technical Help Desk Specialist, IT / Software / Systems , Jefferson City, Missouri
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