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Technical Help Desk Specialist

Company: Wipro Limited
Location: Jefferson City
Posted on: April 3, 2021

Job Description:

\n\nYou must reside within commuting distance of Jefferson City, Missouri. This is NOT a remote position and being in office is a requirement.\n\n \n\n \n \n\n \n\nIndividuals are responsible for working with providers, billers, clearinghouses, health plans, internal (all Wipro local accounts) and external (MHD) customers on the telephone, e-mails and JIRA tickets. The help desk staff is primarily responsible for responding to customer requests related to electronic claim formats, file transmissions, X12 testing, Trading Partner agreement processing, first level PC and software application support, eMMIS and eMOMED user and application support and research. \n\n \n\n--- Previous help desk experience in the area of customer and/or first level technical support.\n\n \n\n--- Exceptional customer service skills in telephone customer service and support.\n\n \n\n--- Health care claims and X12 transaction knowledge desired.\n\n \n\n--- High school diploma required, Degree preferred.\n\n

Keywords: Wipro Limited, Jefferson City , Technical Help Desk Specialist, IT / Software / Systems , Jefferson City, Missouri

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