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Technology Specialist II

Company: Compass Health Network
Location: Jefferson City
Posted on: November 24, 2022

Job Description:

The Technology Specialist II will provide intermediate level monitoring and response to technology issues utilizing company help desk as well as a variety of hardware/software tools and techniques. Install and configure related hardware/software such as desktops, servers, printers, scanners, video teleconferencing hardware, door access systems, security camera technologies and other peripherals. Provide intermediate level software and systems troubleshooting, support, and training to end users. Provide on-site support for office locations in a defined area. Provide guidance, mentoring and work leadership to other technicians. Maintain current knowledge of relevant technology as assigned. Participate in special projects as required.


Work with end users to identify and deliver required technology service levels
Liaise with, and provide training and support to, end users and staff on technology operation and other issues
Install, configure, test, maintain, monitor, and troubleshoot end user hardware and software issues
Perform on-site or remote analysis, diagnosis, and resolution of technology problems for a variety of end users
Receive and respond to incoming and escalated help desk tickets, and calls regarding technology problems
Create and document all incoming help desk calls
Assist in maintaining IT asset inventory of office locations
Create and maintain documentation for various hardware/software technologies
Accurately document instances of hardware failure, repair, installation, and removal
Conduct research on technology products in support of hardware/software procurement and development efforts. Evaluate and recommend products for purchase
Recommend, schedule, and perform technology upgrades and repairs
Create and maintain user accounts in various systems
Support development and implementation of new technology projects
If necessary, liaise with third-part support of various technology vendors
Provide guidance to other members of the technology team as required
Driving is an essential function of the position, a valid license and agency established minimum automobile coverage are required in the event the employee drives during the course of employment
Other duties as assigned

High School/GED required

Associate/Bachelor's degree preferred

At least four (4) years' experience preferred.

CERTIFICATION: CompTIA, Microsoft, or other technical certification training required

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is "Inspire Hope. Promote Wellness."

Why join us?

We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.

At Compass Health Network, these are just a few of the benefits that we offer as an organization:

Competitive benefits
Advancement opportunities
Professional development
Licensure supervision
Mentor opportunities
Tuition reimbursement
Scholarship program
Employee Assistance Program
Headspace Access
Paid time off & Paid Holidays
NHSC Loan Repayment Participant

We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.%8089678%

Keywords: Compass Health Network, Jefferson City , Technology Specialist II, IT / Software / Systems , Jefferson City, Missouri

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