Customer Service / Technical Support Representative (Remote)
Company: Concentrix
Location: Jefferson City
Posted on: November 19, 2023
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Job Description:
Job Title:
Customer Service / Technical Support Representative (Remote)
Job Description
JOB DESCRIPTION
The Customer Service / Technical Support Representative (Remote)
works from home and interfaces with customers via inbound/outbound
calls and/or via the Internet. This position responds to basic to
complex inquiries of a technical nature including hardware/software
and other client products. This position also provides basic
customer service support.
REIMAGINE YOUR CAREER
Are you looking for a "work from home" career change with a
forward-thinking global organization that nurtures a true
people-first, inclusive culture and a genuine sense of belonging?
Would you like to join a company that earns " World's Best
Workplaces ," " Happiest Employees ," and " Best Companies for
Career Growth " awards every year? Then a remote Customer Service /
Technical Support Representative position at Concentrix + Webhelp
is just the right place for you!
As a remote Customer Service / Technical Support Representative,
you'll join an organically diverse team from 70+ countries where
ALL members contribute and support each other's success and
well-being, proudly united as our "game-changers." Together, we
help the world's best-known brands improve their businesses through
exceptional customer experiences (CX) and tech-powered innovation.
And due to continued growth, we're looking for more talented people
to join our purpose, people as passionate about providing
exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great "work from home" opportunity that will allow you to
reimagine an all-new career journey and develop "friends for life"
at the same time. We'll give you all the training, technologies,
and continuing support you'll need to succeed. Plus, at Concentrix
+ Webhelp, there's real career (and personal) growth potential. In
fact, about 80% of our managers and leaders have been promoted from
within! That's why we offer a range of FREE Learning and Leadership
Development programs designed to set you on your way to the kind of
career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service / Technical Support Representative working
from home, you will:
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client
products
Track, document, and retrieve information in databases
Be an amazing problem-solver
Maintain broad knowledge of client products and/or services, such
as: smartphones, tablets, computers, and wearables; Familiarity
with iOS and/or MacOS, or comparable technology is preferred
Offer additional products and/or services
Deliver expert customer experiences---with a smile
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will
deliver value and success with every customer interaction. Other
qualifications for our Customer Service / Technical Support
Representative (Remote) role include:
1+ year of customer service and/or technical support experience
A high school diploma or GED
A quiet, distraction-free environment to work from in your home
Strong computer navigation skills and PC knowledge
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
A desktop or laptop to complete PC and internet testing
A work computer may be provided depending on the position offered,
but is not guaranteed (will be discussed further with a
recruiter)
High Speed internet (no wireless/hotspots or satellite) and a
smartphone
Must reside in the United States or have a valid U.S. address for
residence
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our
people." That's why we significantly invest in our people, our
infrastructure, and our capabilities to ensure long-term success
for both our teams and our customers. And we'll invest in YOU to
aid in your career path and in your personal development. In this
role, you'll also be provided with:
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
401K with company match; paid PTO and holidays; medical, dental,
and vision insurance; and a comprehensive Employee Assistance
Program (EAP)
Health and wellness programs with trained partners to help promote
a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion,
as well as global citizenship, sustainability, and community
support
Celebrations for Concentrix Day, Team Appreciation Day, Customer
Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career
journey, we want to hear from you. Apply today and discover why
over 400,000 game-changers around the globe call Concentrix +
Webhelp their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
---Physical & Mental Requirements: While performing the duties of
this job, the employee is regularly required to operate a computer,
keyboard, telephone, headset, and other office equipment. Work is
generally sedentary in nature.
If you are a California resident, by submitting your information,
you acknowledge that you have read and have access to the Job
Applicant Privacy Notice for California Residents
(https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Eligibility to Work:
In accordance with federal law, only applicants who are legally
authorized to work in the United States will be considered for this
position. Must reside in the United States or have a valid U.S.
address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed
here (https://jobs.concentrix.com/global/en/advisor-positions)
.
Concentrix is an equal opportunity employer and complies with all
fair employment practices laws. We are committed to providing a
workplace free from unlawful discrimination and harassment and
prohibit the same against employees, applicants, or other covered
persons by co-workers, supervisors, managers, or third parties
based on a person's race, color, religion, creed, sex, sexual
orientation, gender identity, national origin, ancestry, age,
veteran status, disability unrelated to job requirements,
ethnicity, genetic information, military service, union membership,
political affiliation, marital status and pregnancy or other
protected status.
For more information regarding your EEO rights as an applicant,
please visit the following websites:
---English
(https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
---Spanish
(https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation please click here
(https://jobs.concentrix.com/global/en/reasonable-accomodation)
.
If you wish to review the Affirmative Action Plan, please click
here (https://jobs.concentrix.com/global/en/affirmative-action)
.
Keywords: Concentrix, Jefferson City , Customer Service / Technical Support Representative (Remote), IT / Software / Systems , Jefferson City, Missouri
Click
here to apply!
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