Contact Center Scrum Master (Remote)
Company: Cayuse Holdings
Location: Jefferson City
Posted on: April 17, 2024
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Job Description:
Overview
Cayuse Commercial Services (CCS) delivers fresh solutions to
business challenges in the technology and business services
environment. Services available are application development,
business process outsourcing, data services, and professional
services. Cayuse helps clients to achieve impactful outcomes such
as improved efficiency, reduced cost, increased profitability and
accelerated time to market.
EMPLOYEE TYPE: Contractor (1099/C2C)
TRAVEL REQUIRED: 2 days per month in Los Angeles
Responsibilities
The contact center is going through a transformation that
encompasses both technology and process. This Scrum Master's
primary responsibility is to manage Scrum/AGILE delivery through
the change to a new technology. The most significant change is a
migration from the array of legacy (on-prem) call center
applications to a single new (cloud-based) technology in
Genesys.
Qualifications
Minimum Qualifications
5+ years of experience as a Scrum Master in an enterprise
technology environment
Experienced with Agile Delivery
Agile/Scrum Master Certifications
Contact Center experience
Preferred Skills:
Utilities Experience
CCaaS (Contact Center as a Service)
Experience with Genesys Contact Center Software
Affirmative Action/EEO Statement: Cayuse embraces diversity and
equal opportunity in a serious way. We celebrate diversity and are
committed to creating and building a team that represents a variety
of backgrounds, perspectives, and skills. Cayuse, and all of its
subsidiaries, are proud to be an equal opportunity workplace and
are an affirmative action employer .
Pay Range
USD $65.00 - USD $75.00 /Hr.
Submit a Referral
(https://careers-cayuseholdings.icims.com/jobs/1143/contact-center-scrum-master-%28remote%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834356743)
Location US-N/A
ID 102168
Category Management
Position Type Independent Contractor
Remote Yes
Clearance Required None
Keywords: Cayuse Holdings, Jefferson City , Contact Center Scrum Master (Remote), IT / Software / Systems , Jefferson City, Missouri
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here to apply!
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