Desktop Support Specialist
Company: Wipro Limited
Location: Jefferson City
Posted on: April 3, 2021
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Job Description:
You must reside within commuting distance of Jefferson City,
Missouri. This is NOT a remote position and being in office is a
requirement.Responsibilities:* Troubleshoot software and hardware
failures* Provide tier 2 level of support for end users.* Work with
Active Directory, RSA, JIRA, Exchange and SharePoint for user
account creations, terminations and changes.* Image and deploy
laptops to end users* Remote supportExperience/Skills:* High School
Diploma or equivalent* Healthcare terminology or IT background
experience preferred* Ability to work in a fast-paced environment
with attention to detail* Ability to work independently,
accurately, and efficiently* Ability to follow written and verbal
instructions* Good knowledge of MS Word and Excel* Strong Customer
Service Background* Healthcare, Medicare, or Medicare Advantage
preferred* Expert listening skills and ability to identify customer
needs with appropriate issue resolution* Strong verbal and written
communication skills* Strong time-management skills*
Problem-solving orientation to identify root cause, develop
solutions, and implement in close collaboration with those doing
the work* Ability to remain calm and productive under pressure
Keywords: Wipro Limited, Jefferson City , Desktop Support Specialist, Other , Jefferson City, Missouri
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