Desktop Support Specialist

Company: Wipro Limited
Location: Jefferson City
Posted on: April 3, 2021

Job Description:

You must reside within commuting distance of Jefferson City, Missouri. This is NOT a remote position and being in office is a requirement.Responsibilities:* Troubleshoot software and hardware failures* Provide tier 2 level of support for end users.* Work with Active Directory, RSA, JIRA, Exchange and SharePoint for user account creations, terminations and changes.* Image and deploy laptops to end users* Remote supportExperience/Skills:* High School Diploma or equivalent* Healthcare terminology or IT background experience preferred* Ability to work in a fast-paced environment with attention to detail* Ability to work independently, accurately, and efficiently* Ability to follow written and verbal instructions* Good knowledge of MS Word and Excel* Strong Customer Service Background* Healthcare, Medicare, or Medicare Advantage preferred* Expert listening skills and ability to identify customer needs with appropriate issue resolution* Strong verbal and written communication skills* Strong time-management skills* Problem-solving orientation to identify root cause, develop solutions, and implement in close collaboration with those doing the work* Ability to remain calm and productive under pressure

Keywords: Wipro Limited, Jefferson City , Desktop Support Specialist, Other , Jefferson City, Missouri