Customer Care Advisor
Company: Conduent
Location: Jefferson City
Posted on: April 5, 2021
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Job Description:
About ConduentConduent delivers mission-critical services and
solutions on behalf of businesses and governments creating
exceptional outcomes for its clients and the millions of people who
count on them. Through people, process and technology, Conduent
solutions and services automate workflows, improve efficiencies,
reduce costs and enable revenue growth. It s why most Fortune 100
companies and over 500 government entities depend on Conduent every
day to manage their essential interactions and move their
operations forward. Conduent s differentiated services and
solutions improve experiences for millions of people every day,
including two-thirds of all in the U.S., 11 million employees who
use its , and nearly nine million people who travel through daily.
Conduent s solutions deliver exceptional outcomes for its clients
including $17 billion in savings from medical bill review for
workers compensation claims, up to 40% efficiency increase in HR
operations, and up to 40% improvement in processing costs, while
driving higher end-user satisfaction. Learn more at .Job
DescriptionDo you like to help others solve their technology
issues? Do you keep up with the latest trends in technology, and
are you always interested in learning more? Do you get a sense of
satisfaction from sharing your knowledge to help people? If you
answered yes to the questions above, we want to hear from you! We
are actively seeking full-time agents to work from home and deliver
excellent technical customer service on behalf of our client - a
world leader in technology and innovation. As a Tier 1 Tech Support
Advisor you will be supporting our client s customers as a first
point of contact and resolving their technical issues. We will rely
on you to actively listen to our clients customers, use your
technical experience, passion and creativity to meet their needs
and deliver a world-class experience across every interaction you
have with them. In this role, you will not only be there to help
customers with their account issues, but also provide them with
exceptional service. You will be working independently from home
and will be expected to collaborate with management and co-workers
in a remote setting. To be successful in this role, you should have
the ability ensure call resolution in a timely manner, have
excellent verbal and written communication skills, maintain the
highest standards of quality, guarantee customer satisfaction on
every call, provide product solutions, and perform other duties as
assigned. Conduent has an exciting opportunity waiting for you, if
you:
Keywords: Conduent, Jefferson City , Customer Care Advisor, Other , Jefferson City, Missouri
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