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Customer Service

Company: Beacon Roofing Supply
Location: Jefferson City
Posted on: May 3, 2021

Job Description:

Currently we are seeking an Inside Sales Rep./Customer Service

Location Jefferson City (Route C -- Location, MO

Building Materials, Roofing Products and Siding

Monday through Friday only. No Evenings, Nights or Weekends

Are you a Customer Service Professional who strives for excellence?

Always looking for the next opportunity to engage a customer?

Have a great attention to detail?

Looking for an active position, just not stuck behind a counter all day?

If you enjoy building relationships, talking to people and building lasting relationships with customers, this may be the job for you!

As an Inside Sales Consultant, you will develop and maintain face-to-face relationships with customers by promoting products, providing day-to-assistance and generating sales for a building materials industry leader. From customers to contractors, you play an important role in recommending roofing materials and tools for projects of all sizes.

Job Description

  • Receive and process requests directly from customers (via telephone, fax and mail) for price quotations, product availability, orders, material returns, billing corrections, product information, order changes, and cancellations
  • Plan and implement telemarketing and prospecting objectives
  • Quickly and smoothly resolve customer complaints and problems
  • Engage in specialty purchasing (when applicable)
  • Coordinate delivery and/or pick up of customer orders with operations teams
  • Provide support to Outside Sales force (also serve as a backup)
  • Generate price quotations in a timely manner
  • Responsible for adhering to policies of the customer financial services
  • Maintain accurate and up to date "open order" files in computer system
  • Maintain adequate supply of product samples and literature
  • Adhere to pricing guidelines established by Branch Manager
  • Review all orders to forecast additional customer needs
  • Interact with sister branches when necessary on inventory issues and deliveries
  • Work with Replenishers to achieve the best product line
  • Handle cash reconciliation of register tape and Trend reporting documents
  • Maintain adequate stock of Tool Rack items with accurate pricing
  • Maintain adequate product stock at branch location
  • Responsible for setup and maintenance of store displays
  • Sustain a working technical knowledge of, Branch Specific, Beacon Building Products
  • Review job plans and bidding documents for Taper quotes and developing project summaries for Outside Sales personnel
  • Perform other duties as assigned

Requirements

  • Previous front-line customer service experience
  • Previous customer service experience (building products industry preferred)
  • Must be able to communicate and follow-up with co-workers, customers and vendors
  • Must be able to learn and retain vast amounts of product information

Preferences

Experience in a team-based environment

Previous Face-to-Face Customer Service Experience (one year)

Experience in Home Improvement Center or knowledge of building materials

Why Us? Beacon Building Products is one of the largest distributors of residential and non-residential roofing and complementary building products in North America. Beacon currently has over 550 locations in50 US states and 6 Canadian provinces and more than 5,000 employees. We are known throughout the building supply industry for having quality people, quality service and quality building products.

Beacon Building Products is publicly traded on the NASDAQ stock market under the symbol BECN. In June of 2006, Beacon Building Products was named to the NASDAQ Global Select Market.

#LI-SG1

Keywords: Beacon Roofing Supply, Jefferson City , Customer Service, Other , Jefferson City, Missouri

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