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Customer Service

Company: American Plastics, LLC
Location: Jefferson City
Posted on: May 3, 2021

Job Description:

American Plastics, a private equity-backed leading injection molded plastics manufacturer specializing Home Organization and Cleaning products is looking for a Customer Service Representative in our Jefferson City, Missouri location. Provide customer service and support for sales managers, rep groups and customers Address pricing discrepancies and minimum shipping / freight requirements Perform onboarding tasks for new customers Review customer specific requirements Follow established procedures to ensure compliance with customer requirements Analyze performance with individual customers to make improvements Communicate with customers, sales reps and rep groups via phone and e-mail regarding order status, product specifications, and other questions related to customer orders Interact with American Plastics internal departments including Distribution, Purchasing, Manufacturing, Marketing, FinanceRequirementsRequirements Prefer 3 to 5 years' experience in a customer service/customer care environment, sales support role, and account management Minimum 2 years in manufacturing/warehouse environment Bachelor's Degree in Business or Marketing preferred; will consider experience in lieu Must be proficient in multi-tasking as well as managing multiple priorities Must be capable of working independently and as part of a team Need to be a detail-oriented self-starter Excellent communication and analytical skills Proficient in Microsoft Office Suite - -Thorough understanding / use of Microsoft Excel Experience with high-volume phone and e-mail ERP/MRP experience required - AS/400 system experience a plus

Keywords: American Plastics, LLC, Jefferson City , Customer Service, Other , Jefferson City, Missouri

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