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Big O Service Advisor II

Company: MFA Oil Company
Location: Jefferson City
Posted on: May 3, 2021

Job Description:

A Service Advisor will be responsible for performing the customer service duties in an accurate and timely manner in accordance with all company programs, policies and procedures, ensuring proper customer education and follow thru on customer maintenance and repairs.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.


  • Consistently and courteously greet and thank each customer and provide fast and friendly customer service
  • Promote sales through explaining benefits of service and products to customers
  • Perform vehicle inspections and print vehicle owners manual maintenance requirements and prioritize and promote needed products and services with customers and management
  • Perform all necessary sales duties per company policy and procedure including, but not limited to: proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise
  • Execute all company programs, policies, and procedures
  • Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
  • Monitor customer service area and host waiting customers
  • Assist in consistent opening and closing of location based on store hours of operation
  • Assist Store Manager in all functions of inventory control including month end physical inventory
  • Assist in the completion of any necessary reports including the tracking and monitoring of daily sales and gross profit
  • Assist management with the organizing, documenting, and processing of all adjustments
  • Assist with merchandising, advertising, and promotions to effectively market product
  • Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
  • Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales
  • Conduct efficient and accurate sales transactions
  • Notify supervisor of any sales, cash or operating discrepancies
  • Manage ticket average and profitability, and assist store manager in meeting company expectations
  • Maintain the appearance of the facilities and protect the assets of the company
  • Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customers
  • Ensure equipment maintenance schedules are maintained
  • Handle complaints courteously and efficiently per company policy
  • Maintain a clean environment, using company guidelines
  • Maintain internal and external store appearance to comply with Big O Tires standards
  • Utilize and perform all duties on the company checklists to meet consistent adherence to policies, procedures and expectations
  • Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
  • Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
  • Maintain timely and professional communication with management, employees, vendors and customers
  • Keep supervisor informed of any maintenance problems and/or any issues that need attention
  • Assist in the proper training of new employees as needed
  • Clean facilities, tools and equipment; and stock shelves
  • Complete all required training in a timely manner
  • Other duties as assigned

  • 18 years of age or older
  • Availability to work holidays, weekends, and after regular business hours as needed
  • Reliable transportation to work
  • Ability to learn new concepts and use technical materials
  • Ability to consistently operate a computer and other office productivity machinery
  • Capability to safely operate automatic and manual transmission vehicles
  • Ability to exchange accurate information with customers
  • Willingness to work with hazardous materials
  • Ability to consistently work in outdoor weather conditions
  • Willingness to comply with Personal Protection Equipment (PPE) regulations
  • Vision, hearing, speech, and the ability to detect odors is essential
  • Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
  • Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
  • Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
  • Legal authorization to work in the United States of America

  • High school diploma or GED equivalent
  • One year or more of experience in an automotive shop environment
  • Valid drivers license
  • Readiness to work both independently and in a team environment
  • Capability to work at a fast pace
  • Strong verbal communication skills
  • Sales abilities
  • Enthusiastic personality
  • Stamina
  • Ability to prioritize and plan work activities using time efficiently
  • Management of multiple tasks and projects
  • Ability to perform detail work with accuracy

Keywords: MFA Oil Company, Jefferson City , Big O Service Advisor II, Other , Jefferson City, Missouri

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