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Bankcard Customer Support Specialist

Company: Central Trust Bank
Location: Jefferson City
Posted on: May 3, 2021

Job Description:

Job Description

Services our customers and provides support to Central Bancompany employees, while rotating into various duties and assignments as needed. Provides customer service via telephone and email concerning consumer credit cards, small business credit cards, and debit cards, while exhibiting our legendary service standards. Processing daily payments, reports, application entry, and customer request for our credit cards and debit cards. Answers questions and provide solutions to problems. Handles internal and external customer issues and question, works on some special projects or researching customers' requests as needed. The contact with customer and employees will include phone, email, and some in person. Maintains a high level of competency and handles all request, which may via multiple electronic systems. Responds to account inquiries, able to answer questions about accounts, products and services. Has an understanding of our rates, special promotions, and all products in bankcard. Answers telephone calls as they come in. Effectively communicates and actively listens to internal and external customers to determine their needs. Answers questions and solves problems. Understand and maintain department files and keeps an organized work area. Regularly completes training sessions to increase knowledge about the bank and the financial services industry. Keeps accurate CRM record of all customer contact. Completes special projects as assigned. Make decisions by following specific department and bank procedures. Has authority to make a decision benefiting the customer and not jeopardize the department or bank (i.e. refunding service charges). Assignment, review, and approval of work may come in written or verbal form from the following sources: The Bankcard Director, Manager(s), or Supervisor(s). May assist in preparing reports pertaining to their assigned work. Takes time to bring their concerns to internal meetings and able to communicate effectively with co-workers and manager. Has contact with every area of bankcard, and all our affiliates. Utilizes resources to gain information and assist in solving a problem; seeks help to answer questions concerning their department, or to refer a customer to an area for additional services. Occasionally requires assistance from other bank departments or from holding company operations. Responsible for compliance with all banking regulations, which are applicable to the job. Other duties as assigned.


A college degree or high school education with relevant work experience is required.
Prior banking or credit card industry experience is not required but strongly recommended.
Computer experience is required.
Excellent oral, email, and written communication skills are required.
Strong analytical, attention to detail, and problem solving skills required.
Average typing skills are required.
Must be able to multi-task and have time management skills.

Keywords: Central Trust Bank, Jefferson City , Bankcard Customer Support Specialist, Other , Jefferson City, Missouri

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