Bankcard Customer Support Specialist
Company: Central Trust Bank
Location: Jefferson City
Posted on: May 3, 2021
Services our customers and provides support to Central Bancompany
employees, while rotating into various duties and assignments as
needed. Provides customer service via telephone and email
concerning consumer credit cards, small business credit cards, and
debit cards, while exhibiting our legendary service standards.
Processing daily payments, reports, application entry, and customer
request for our credit cards and debit cards. Answers questions and
provide solutions to problems. Handles internal and external
customer issues and question, works on some special projects or
researching customers' requests as needed. The contact with
customer and employees will include phone, email, and some in
person. Maintains a high level of competency and handles all
request, which may via multiple electronic systems. Responds to
account inquiries, able to answer questions about accounts,
products and services. Has an understanding of our rates, special
promotions, and all products in bankcard. Answers telephone calls
as they come in. Effectively communicates and actively listens to
internal and external customers to determine their needs. Answers
questions and solves problems. Understand and maintain department
files and keeps an organized work area. Regularly completes
training sessions to increase knowledge about the bank and the
financial services industry. Keeps accurate CRM record of all
customer contact. Completes special projects as assigned. Make
decisions by following specific department and bank procedures. Has
authority to make a decision benefiting the customer and not
jeopardize the department or bank (i.e. refunding service charges).
Assignment, review, and approval of work may come in written or
verbal form from the following sources: The Bankcard Director,
Manager(s), or Supervisor(s). May assist in preparing reports
pertaining to their assigned work. Takes time to bring their
concerns to internal meetings and able to communicate effectively
with co-workers and manager. Has contact with every area of
bankcard, and all our affiliates. Utilizes resources to gain
information and assist in solving a problem; seeks help to answer
questions concerning their department, or to refer a customer to an
area for additional services. Occasionally requires assistance from
other bank departments or from holding company operations.
Responsible for compliance with all banking regulations, which are
applicable to the job. Other duties as assigned.
A college degree or high school education with relevant work
experience is required.
Prior banking or credit card industry experience is not required
but strongly recommended.
Computer experience is required.
Excellent oral, email, and written communication skills are
Strong analytical, attention to detail, and problem solving skills
Average typing skills are required.
Must be able to multi-task and have time management skills.
Keywords: Central Trust Bank, Jefferson City , Bankcard Customer Support Specialist, Other , Jefferson City, Missouri
Didn't find what you're looking for? Search again!