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Customer Service Support Rep, Temporary

Company: Pearson
Location: Jefferson City
Posted on: May 3, 2021

Job Description:

Customer Service Support Rep, Temporary - ( 2103977 )DescriptionPearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college, and career readiness to professional education, through data-informed instruction and inventive applications for mobile and digital learning. Pearson, the world's leading learning company, has global reach and market-leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit . Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify. Position Summary: Pearson is seeking motivated individuals to join the Clinical Support team/Level 2. The primary role of this position will be to provide support to customers via phone and email. Additional duties may also include project work, advanced technical troubleshooting, research, and analysis. Flexible schedules are available between 7 AM and 7 PM at a rate of $20 hourly. We offer on-site job training that will supply you with all of the information required to be successful. Are you a motivated employee who catches on quickly? You might be exactly what we need. ResponsibilitiesProvide phone, email, and chat support for customer-facing web and client-server applications. Adhere to established quality terface with development, quality assurance, business units, and sales groups to troubleshoot issues and ensure complete and expedient resolution of issues.Off phone duties include monitoring the ticket queue for open service requests and making required callbacks to assigned customer tickets.Advanced troubleshooting projects will be available for qualified candidates.Document and resolve cases in SalesForce ticketing systemFollow up with customers to provide resolution to the situationEscalate cases as necessary for further assistance from Development Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.QualificationsExcellent troubleshooting, problem-solving, and communication skills are required.Ability to deal tactfully and effectively with customers, and provide consistently great customer service.Ability to work independently and demonstrate sound judgment within established policies and guidelines is required.Previous experience supporting Windows operating systems required. Previous experience supporting Mac operating systems preferred.Previous experience supporting mobile platforms such as iOS and Chrome OS preferred.Familiarity in working with Microsoft Office. Excel in particularMust be able to sit for long periods of timeHigh school graduate or equivalentOne-year of Customer Support experience required, preferably in a call center environmentStrong PC and key entry experienceAttention to detailMust be able to work remotelyMust have a designated work area with limited noise and distractionPlease note that this is temporary employment. Locations are inSan Antonio (TX) and Iowa City (IA) preferred. This is a remote position with an opportunity to work in the office at a later date.Primary Location: US-RE-RemoteWork Locations: US-Remote RemoteJob: Customer ServiceOrganization: Assessments ClinicalEmployee Status: Fixed TermJob Type: StandardJob Level: Entry LevelShift: Day JobTravel: NoJob Posting: Apr 1, 2021Job Unposting: OngoingSchedule:: Full-time TemporaryReq ID:2103977

Keywords: Pearson, Jefferson City , Customer Service Support Rep, Temporary, Other , Jefferson City, Missouri

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