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Card Solutions Representative

Company: First Mid-Illinois Bancshares, Inc.
Location: Jefferson City
Posted on: May 31, 2021

Job Description:

Position Summary:

Responsible for independently performing a variety of duties relating to ATM/POS cards/transactions. Responsible for processing transactions, resolving problems and maintaining control records of action.

Responsibilities include, but are not limited to:

* Set up new card customers and reviews existing cardholders at card expiration date. * General card maintenance on all card bins. * Supports branches with Quick Issue card questions * Prints and mails all Quick Issue cards submitted * Verify all cards ordered from card vendor and printed at the branches * Reviews daily Quick Issue batches from branches with printers * Assists branches with ATM faults and resolutions. * Monitors ATM software and ATM email support box for downtime and open service calls as needed * Researches cardholder disputes and corresponds with customer. * Monitors EnFact Fraud reports and CAMS alerts to identify fraud. * Escalates questions or problems to the Assistant Manager * Cross trained on all functions in the department * Perform other related duties as assigned



* Training normally acquired through high school education or equivalent. * 3+ years clerical or banking experience preferred.


* Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner. * Proficient computer and Internet skills. * Ability to meet deadlines. * Good verbal and written communication skills. * Basic accounting skills. * Basic knowledge of Bank's operational functions. * High level of interpersonal skills to interact with customers and potential customers in a professional manner. * Adequate knowledge of both internal policies and procedures and the respective state and federal laws and regulations governing departmental functions to ensure performance of individual job duties within the proper control environment.

First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.



Keywords: First Mid-Illinois Bancshares, Inc., Jefferson City , Card Solutions Representative, Other , Jefferson City, Missouri

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