Patient Account Representative
Company: Capital Region Medical Center
Location: Jefferson City
Posted on: May 31, 2021
CAPITAL REGION MEDICAL CENTER POSITION DESCRIPTION
Participate in all patient account activities in relation to the
collection of accounts, including but not limited to, payment
analysis, credit, collections and/or financial counseling.
Principal Accountabilities and Essential Duties of the Job:
- Take incoming calls and answer inquiries from patients and
payers concerning balance on patients account.
- Make arrangements for payment or determine financial assistance
on self pay accounts.
- Interview patient or family representative to establish patient
liability allowances and type of financial assistance the patient
is eligible to receive.
- Utilize multiple internal and external computer programs and
applications for claim follow up inquiries
- to best achieve prompt reimbursement.
- Analyze and determine best appropriate action to be taken on
inquiries from patients and payers to resolve accounts, within
scope of authority.
- Act as hospitals collection representative to ensure timely
collection of all accounts receivable debt.
- Review account receivable aged reports for both unpaid and
delinquent balance accounts, evaluate and refer delinquent accounts
to collection agency as needed.
- File claims on estates of deceased patients, process bankruptcy
and charity adjustments.
- Assist in preparing files, paper or electronically to be sent
to outside vendors doing business on behalf of the hospital for the
recovery of account receivable funds, including assistance with
Collection Agency inquiries.
- Process refund requests for credit balances which have been
- Uses telephone, mail, internet or other techniques as outlined
in policy guidelines to aid in collection of insurance account
- Maintain strict confidentiality.
- Perform special projects as assigned by Manager.
Education: High School plus specialized training
Keywords: Capital Region Medical Center, Jefferson City , Patient Account Representative, Other , Jefferson City, Missouri
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