Account Representative I

Company: Scholastic
Location: Jefferson City
Posted on: June 4, 2021

Job Description:

RESPONSIBILITIES:

Mail, fax, and email invoices to customers as requested. Taking and making inbound phone calls to assist customers with complaints, inquiries, requests, and taking payments. Making outbound phone calls to a provided list of customers, who either have a payment due or is past due, and being the main point of contact of the assigned customers. Noting accounts with payment status and customer interaction. Assisting with credits, refunds, invoice adjustments, prepare Journal Vouchers, payment affidavits, payment research, and account reconciliation.

The role may often be challenging, so you should be able to remain calm and polite in a stressful situation. Collaborating with the Management Team to serve the customers in the best possible way, and passing on issues to the Management Team as needed, for assistance with collection efforts or account resolution.

REQUIREMENTS:

• Average Attendance is a must.
• Accounting background or excellent math skills.
• Excellent verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Previous experience assigning priorities, meeting deadlines, utilizing sound decision making methodology, and goal driven with the ability to work under pressure.
• Previous data entry experience and collections preferred.
• Previous experience with multi-line phone system.
• Customer Service and/or Accounts Receivable experience preferred.
• Computer experience with Microsoft Excel, Word, and Outlook required and ability to perform 10-key by touch.
• Flexible and willing to work in a changing environment.
• Abide by strict Payment Card Industry (PCI) compliance and security guidelines.
• Overtime as needed and others duties as assigned.

Keywords: Scholastic, Jefferson City , Account Representative I, Other , Jefferson City, Missouri