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Quality Control Administrator

Company: Pearson
Location: Jefferson City
Posted on: June 7, 2021

Job Description:

Quality Control Administrator - ( 2106774 )

Description

As the global leader in electronic testing, Pearson VUE (www.pearsonvue.com) validates the skills and knowledge of millions of individuals every year. Our customers' high-stakes certification, licensure, admissions and other credentialing exams help people advance in technology, government and professional careers, as well as attain educational growth. Pearson VUE offers proctored exams through the world's largest network of test centers in addition to testing in online and unproctored environments.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

The Quality Assurance Coordinator is responsible to provide professional quality assurance services effectively and efficiently by conducting quality assurance and verification to client exam files, identifying and communicating defects, and making an effort for a continual improvement of the QA process.

Working closely with the Test Publishers and Pearson VUE's clients, the Quality Assurance Coordinator performs various tasks to maintain a high standard of quality assurance service for all Pearson VUE clients' exams and software releases.

CORE COMPETENCIES

  • Detail-Oriented

  • Problem Solving

  • Communication

  • Technical Learning

  • Time Management

  • Customer Focus

PRIMARY RESPONSIBILITIES

Quality Assurance Validation

  • Review client exams for consistency with source files

  • Document and escalate deviations in client exams with source files

  • Run a full end-to-end quality check of an exam with Pearson VUE's proprietary software (test driver, delivery manager, and registration manager)

  • Document systems and processes

  • Update and edit test cases, test checklists and test scenarios

  • Understand impact of errors on the team and the business

Continual Improvement

  • Work with the test publishers to provide a high standard of quality for all exam and software releases.

  • Analyze and make recommendations to improve exam publishing and QA processes

Software and Technique Support

  • Work with the test publishers to provide a high standard of quality for all exam and software releases

  • Install and support Pearson VUE's client software

  • Support the Testing Services Lab area and equipment

  • Troubleshoot system hardware or software problems

Other duties as assigned

WORK ENVIRONMENT AND CONDITIONS

Physical requirements: Ability to lift and move PC equipment Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Qualifications

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

  • Bachelor's degree preferred

  • 2 years professional office work experience required

  • Proficiency in Microsoft Word, Microsoft Excel and other Microsoft Office applications

  • Working experience in Windows 10 required

  • Experience with Microsoft network preferred

Skills, Knowledge and Abilities:

  • Great attention to detail

  • Ability to remain consistent and steadfast with tasks assigned

  • Strong organizational skills

  • Excellent verbal and written communication skills

  • Effective problem-solving skills

  • Excellent customer service and skills

  • Multi-tasks and cross functional cooperating skills required

  • Strong ability of technical learning

  • Good at learning new industry, company, product or technical knowledge

  • Time management skills

  • Experience in areas of forecasting and prioritizing assigned tasks strongly preferred.

  • Flexibility related to workflow and changing priorities required.

  • Ability to maintain data confidentiality and security

  • Good at team working

  • Must be honest and maintain high-level ethical behavior

  • Ability to install basic Windows 2010 programs and applications preferred

The position is open to applicants in any state, and hourly rates, while generally $20.19 may vary depending on a location's minimum wage. The anticipated starting hourly wage for Colorado-based individuals expressing interest in this position is $20.19. This position is not eligible to participate in an incentive program.

Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/

Primary Location : US-RE-Remote

Other Locations : US-PA-Bala Cynwyd, US-MN-Bloomington

Work Locations :

US-Remote

Remote

Job : Production/Operations

Organization : Assessments VUE

Employee Status : Regular Employee

Job Type : Standard

Job Level : Individual Contributor

Shift : Day Job

Travel : No

Job Posting : May 14, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2106774

Keywords: Pearson, Jefferson City , Quality Control Administrator, Other , Jefferson City, Missouri

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