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GNMA Manager

Company: Central Bancompany
Location: Jefferson City
Posted on: June 8, 2021

Job Description:

Define and implement a program of GNMA mortgage loan servicing:

Key system objectives/uses;

Sub-servicing vendor and other vendor oversight and management;

System content, features/functionality; and

Major organizational, policy and process requirements to effectively support and maintain the GNMA mortgage loan servicing program.

Design and implement the GNMA mortgage loan servicing program in such a way as to maximize the overall benefit of servicing these mortgage loans to Central Bank and meet the needs of regional affiliates.

Serve as the single point of contact for the GNMA mortgage loan servicing program:

Develop GNMA mortgage loan servicing program needs/requirements based on industry best practices, regulatory requirements and input from regional affiliates and CMC staff;

Train staff on GNMA mortgage loan servicing, reporting and loss mitigation;

Develop business case justifications for program changes/enhancements;

Manage the processes for approval of proposed program changes/enhancements;

Work with sub-servicer and loan system platform vendor to develop conceptual system designs for all system changes/enhancements;

Develop detailed program designs;

Manage the implementation of all program enhancements and upgrades;

Approve end-user testing results and final system acceptance;

Develop and maintain automated workflows as appropriate to improve and enhance the efficiency and effectiveness of operational/servicing processes.

Ensure the performance of system administration duties for the GNMA mortgage loan servicing program, including technical infrastructure system maintenance.

Ensure efficient and effective utilization of the GNMA mortgage loan servicing program by insuring that loan operations/servicing personnel receive appropriate technical and process training.

Work closely with the Manager -- Mortgage Loan Servicing Systems to ensure:

The efficient and effective use of all the GNMA Mortgage loan servicing program;

Appropriate operational/servicing processes for GNMA loans;

The timely resolution of system and process issues; and

Quality service delivery (via systems and processes) to internal and external customers.

Conduct periodic meetings with mortgage loan operations/servicing personnel to communicate system changes/enhancements and to understand and resolve issues.

Work closely with Central Bancompany and CTS management to ensure vendor compliance with contract requirements, effective vendor performance and management of all vendor relationships.

Maintain a detailed knowledge of and proficiency with all designated GNMA mortgage loan servicing systems.

Work closely with Central Bancompany compliance staff to ensure the GNMA mortgage loan servicing systems and processes are in compliance with all regulations and bank policies.

Provide information and assistance to external examiners and internal auditors as required.

Oversee and coordinate systems related communications.

Attend industry and vendor conferences as appropriate to maintain knowledge and awareness of system and process best practices.

Define and implement a program of GNMA mortgage loan servicing:

Key system objectives/uses;

Sub-servicing vendor and other vendor oversight and management;

System content, features/functionality; and

Major organizational, policy and process requirements to effectively support and maintain the GNMA mortgage loan servicing program.

Design and implement the GNMA mortgage loan servicing program in such a way as to maximize the overall benefit of servicing these mortgage loans to Central Bank and meet the needs of regional affiliates.

Serve as the single point of contact for the GNMA mortgage loan servicing program:

Develop GNMA mortgage loan servicing program needs/requirements based on industry best practices, regulatory requirements and input from regional affiliates and CMC staff;

Train staff on GNMA mortgage loan servicing, reporting and loss mitigation;

Develop business case justifications for program changes/enhancements;

Manage the processes for approval of proposed program changes/enhancements;

Work with sub-servicer and loan system platform vendor to develop conceptual system designs for all system changes/enhancements;

Develop detailed program designs;

Manage the implementation of all program enhancements and upgrades;

Approve end-user testing results and final system acceptance;

Develop and maintain automated workflows as appropriate to improve and enhance the efficiency and effectiveness of operational/servicing processes.

Ensure the performance of system administration duties for the GNMA mortgage loan servicing program, including technical infrastructure system maintenance.

Ensure efficient and effective utilization of the GNMA mortgage loan servicing program by insuring that loan operations/servicing personnel receive appropriate technical and process training.

Work closely with the Manager -- Mortgage Loan Servicing Systems to ensure:

The efficient and effective use of all the GNMA Mortgage loan servicing program;

Appropriate operational/servicing processes for GNMA loans;

The timely resolution of system and process issues; and

Quality service delivery (via systems and processes) to internal and external customers.

Conduct periodic meetings with mortgage loan operations/servicing personnel to communicate system changes/enhancements and to understand and resolve issues.

Work closely with Central Bancompany and CTS management to ensure vendor compliance with contract requirements, effective vendor performance and management of all vendor relationships.

Maintain a detailed knowledge of and proficiency with all designated GNMA mortgage loan servicing systems.

Work closely with Central Bancompany compliance staff to ensure the GNMA mortgage loan servicing systems and processes are in compliance with all regulations and bank policies.

Provide information and assistance to external examiners and internal auditors as required.

Oversee and coordinate systems related communications.

Attend industry and vendor conferences as appropriate to maintain knowledge and awareness of system and process best practices.

Keywords: Central Bancompany, Jefferson City , GNMA Manager, Other , Jefferson City, Missouri

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