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Shelter/PHP Case Manager

Company: Salvation Army USA
Location: Jefferson City
Posted on: June 8, 2021

Job Description:


Come join a team that is committed to "Doing the Most Good." The Salvation Army Center of Hope located in Jefferson City, Missouri, is looking for a candidate with an outgoing personality and great communication skills to join their team as the new Shelter/PHP Case Manager. This is a full-time 40 hours per week position, that comes with a great benefits package which includes medical, dental, and life insurance, 13 paid holidays a year, vacation time, sick time, personal time, and is eligible for participation in the company funded pension plan after one year of service. The starting pay is $15.50 per hour.

This position manages client cases in the Center of Hope Emergency Shelter and HUD Permanent Housing Programs. Position must perform duties in compliance with all active funding requirements and may be involved in reporting to grant funders. Position is expected to comply with and meet The Salvation Army, Federal, State and Local policies, and standards.


Essential Duties - Center of Hope:

Conduct initial interviews with all Emergency Shelter clients to determine immediate needs. Develop client goal plan and meet periodically with clients on caseload to update goal plans and client activity notes in case files, encouraging clients to access community resources for additional assistance. Perform case manager duties in accordance with the terms of all active grants. Monitor employment and savings program progress of clients on case load. Make referrals to appropriate services and agencies for material, medical, and other types of assistance. Assist with other case management/shelter duties as assigned. Complete documentation as mandated by contract, policy and procedure, and/or Salvation Army practice in the approved computerized reporting system. Assign/monitor therapeutic duties assigned to clients. Propose to supervisor, and with approval, develop and implement programs for clients, conduct a life skill group periodically, or arrange for outside professionals to deliver the programs.

Permanent Housing Program:

Coordinate the HUD Permanent Housing Program, including completion of: intake, approval of clients, housing inspections, and client funds management. Conduct the initial intake assessment of applicants to the PHP program to determine eligibility. Develop, implement, and monitor family/individual case management plans, including short and long term goals, designed to help persons achieve the highest level of self-sufficiency with the greatest expediency. Document all interactions in case file notes. Provide case management services for families/individuals as they implement the case management plans. In the office, regularly meet with each family/individual in the program. Periodically inspect PHP housing off site. Provide information and referral to clients on issues such as education, employment, housing, utilities, budgeting, etc to improve client functioning and eliminate barriers to increased assets and permanent housing. Complete documentation as mandated by contract, policy and procedure, and/or Salvation Army practice. Maintain and report program statistics to the administration office and others in a timely manner.

Other Duties:

Network with other agencies and organizations within the community to maximize services to our clients. Participate in staff meetings as directed. Maintain confidentiality, proper client staff boundaries and comply with Safe From Harm guidelines. Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers, and supervisors. This includes but is not limited to such actions as: resolution of conflicts in a professional manner; courteous treatment of staff, visitors, and clients; respect of others' property and person; and professional and appropriate communication to and about clients, co-workers, and supervisors. As directed, represent the shelter at meetings of affiliated groups within the community. Help provide telephone coverage, may collect and secure client program service fees and savings.

This job description should not be interpreted as an all-inclusive list. It is intended to identify the essential duties and requirements of the position. Employee will follow other instructions, and perform other related duties, as may be required by his/her supervisor.


Minimum Qualifications:

  • Requires a bachelor's degree in social work, psychology, or other related field, accompanied by at least one year of work experience in human service delivery, administration, or management. Combination of education and experience may be considered.
  • Ability to work with diverse and challenging personalities is essential.
  • Must demonstrate good verbal and written communication skills and capable of enter and retrieve data from a computer. Proficient with Microsoft Office WORD, EXCEL, and email applications.
  • Ability to relate to people in a courteous and professional manner/good interpersonal skill.
  • Requires good organizational skills with the ability to handle multiple tasks at the same time.
  • Must be a team player, a self-starter and perform well with minimum supervision and demonstrate ability to think independently and exercise sound judgment.
  • Requires a high level of confidentiality. Maintain and exhibit a willingness to assist in carrying out The Salvation Army mission.
  • Must participate in HMIS training and be certified for data entry into HMIS within 60 days of employment, preferably within 30 days. Willingness to continue educational skills as necessary for job performance.

Motor Vehicle Requirements:

  • Valid driver's license and pass TSA MVR check, required.

Physical and Work Environment Requirements:

  • Must be capable of performing the above essential duties in an office environment to include using a computer, answering phones. Most work will be indoors in a temperature-controlled environment.

Realizing The Salvation Army is a part of the Christian church, employees are expected to conduct themselves in a professional manner and project a positive image to others. This includes appearance as well as verbal communications and other behaviors.

The Salvation Army, as a religious organization, is exempt from participation in federal and state unemployment insurance programs.


Keywords: Salvation Army USA, Jefferson City , Shelter/PHP Case Manager, Other , Jefferson City, Missouri

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