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Benefits Account Administrator

Company: First Mid Bank & Trust
Location: Jefferson City
Posted on: May 9, 2022

Job Description:

Responsible for supervising Customer Service and Administrative aspects of accounts assigned to key producer(s). May directly manage other team members including CSRs or assistants. Responsible for renewals and marketing new business. Represents FMIG and acts as an advocate for customers, partnering with our carriers and working as a team to meet the client's needs.Responsibilities include, but are not limited to:

  • Delivers outstanding customer service, including proactively anticipating customer needs, maintain professional customer communication and responding quickly to service requests.
  • Maintains high degree of technical competence and industry/market expertise; assists with compliance notifications and other regulatory and health insurance compliance updates.
  • Maintains group expiration list to insure timely renewal.
  • Monitors and assists in claims analysis process; may work directly with customers' human resources departments and individual insureds in claims handling process.
  • Cross-sell insurance and bank services in a professional manner.
  • Complete required training associated with job function.
  • Performs other duties as required.QualificationsEducation/Experience:
    • Minimum of 5 years' experience in health insurance, HR or benefits.
    • Proficient knowledge of Excel, Word and related software is requiredSkills:
      • Thorough knowledge of employee benefits and health insurance products and coverages.
      • Must be able to prioritize and manage multiple tasks with accuracy and thoroughness, with special emphasis on meeting deadlines.
      • High level of organizational and communication skills.
      • Ability to work respectively with diverse populations both internally and externally.
      • Ability to empathize with customers and to respond appropriately.
      • Proficient in Microsoft Office products with an emphasis in Excel.
      • May be required to work earlier or later than the normal workday.
      • Must maintain an Illinois Producers license and a valid Illinois driver's license.
        First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENTLP123

Keywords: First Mid Bank & Trust, Jefferson City , Benefits Account Administrator, Other , Jefferson City, Missouri

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