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Be a Real Internet Superhero! Customer Support Rep

Company: Stimulus Technologies
Location: Jefferson City
Posted on: May 10, 2022

Job Description:

Job DescriptionSalary: $16-$19 per hour DOEFounded in 1995, Stimulus Technologies is the premier provider of turn-key technology solutions in Southern Nevada, New Mexico, California, and Missouri areas. We provide IT Managed Services, Security, Cloud, VoIP and Broadband Internet Access. We have proven methods to assess a company's technology needs and then create a solution that best fits those requirements. Our goal is to offer the best and most stable technologies to our clients.Help Desk TechnicianYou will be working for Stimulus Technologies in Jefferson City, MO as a Customer Support Representative. Stimulus Technologies is a turn-key technology company offering a range of services including high speed wireless internet services.COVID-19 NoticeStimulus Technologies provides the necessary PPE to keep its employees safe and healthy. As a government contractor, employees of Stimulus Technologies will be required to be vaccinated.Successful HeroSatisfaction in resolving customer issuesEnsures that all assigned customer requests are completed by priorityTriage incoming service requests from phone calls, email, and direct support requestsIdentify and solve Level 1 issues and escalate other requests to appropriate techniciansAbility to multi-taskDesire to follow proper workflows and processesAchieve 100% customer satisfaction for work completedAchieve high level of productive work timeDevelop and maintain technical skills to achieve success in job functionsMotivation to learn new systems and experience career growthSense of urgency to make clients happyHave the knack!Hero CaliberPhone etiquette & calm demeanorPC proficiency in Windows-based applications and strong internet usage skills.Adaptability to day-to-day work schedule priority changes.Ability to understand basic networking, including switches and routersListen to symptoms of problems customers face and identify core issuesCommunicate effectively with clients in non-technical termsAccountable and punctual work attendanceWork independently on projectsHave fun in a casual work environmentEducationAlthough not required, any certifications, such as CompTIA A+, Network+, Microsoft Desktop, or Cloud Certifications, and/or applicable experience is a plus.

Keywords: Stimulus Technologies, Jefferson City , Be a Real Internet Superhero! Customer Support Rep, Other , Jefferson City, Missouri

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