Company: Central Bancompany
Location: Jefferson City
Posted on: May 11, 2022
Contact cardholders via outbound and inbound telephone calls
regarding credit card past due balances for 13 affiliate banks.
Assist cardholders with payment options for past due balances.
Research disputed items on past and present cardholder credit
reports and work to resolve valid disputes.
Review bankruptcy notices.
Review system reports of returned check and ACH payments,
communicate with the cardholder and follow up with a formal written
Work with third party collection agencies and attorneys on past due
Document all cardholder communication in the cardholder's file.
Perform updates to collection and regulatory reporting
Prepare charge off of past due accounts deemed uncollectable within
Perform reviews or "checkbacks" of work prepared by coworkers.
Complete customer CRM for every case.
Act as liaisons with personnel at the 13 affiliates and the various
processors and Card Associations.
Work closely with all departments within BankCard to ensure
customer accounts are accurate and complete.
Assignment, review, and approval of work may come in written or
verbal form from the following sources: Operations VP, Collections
Manager, or Collections Assistant Manager.
Attend and assist with training sessions to increase knowledge
about the bank and the financial services industry.
Take time to bring their concerns to internal meetings and able to
communicate with their manager.
Have contact with every area of the bank, and all our affiliates,
to gain information to help investigate past due balances; seek
help to answer questions concerning possible charge off
Occasionally requires assistance from other bank departments or
from holding company operations.
Responsible for compliance with all banking regulations applicable
to the job.
Other duties as assigned.
High school education with relevant work experience preferred
Previous telephone and direct customer contact is preferred
Computer experience is required
Must be proficient in Microsoft Excel and able to learn multiple
processor and banking systems
Excellent oral, email, and written communication skills are
Strong analytical and problem solving skills required
Average typing skills are required
Must be able to multi-task and have time management skills
Full Time - RegularCentral Trust BankBankCard-098500Financial
CenterMonday - Friday 8:00am - 5:00pm40Credit Card
Keywords: Central Bancompany, Jefferson City , Bankcard Collector, Other , Jefferson City, Missouri
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