Customer Relations Representative

Company: Arka
Location: Jefferson City
Posted on: June 22, 2022

Job Description:

Every product you buy needs packaging.

We provide the best way for thousands of eCommerce merchants from Shopify, BigCommerce, Square, ShipBob, and countless others to get their custom packaging.



**Who we're looking for**:

Is savvy AF when it comes to their way around a CRM.

Wants to help merchants succeed.

Wants to succeed themselves!

A gritty self-starter ready to step up to new challenges.

Looking for someone who has the capacity to care about people's needs.


**Responsibilities:**

Develop a growth strategy focused both on customer satisfaction and retention

Conduct research to identify new markets and customer needs

Arrange business meetings (online) with prospective clients

Promote the companys products/services addressing or predicting clients objectives

Prepare checkout links, quotes, and other sales material for clients

Keep records of sales, revenue, invoices, etc.

Provide trustworthy feedback and after-sales support

Build long-term relationships with new and existing customers

Maintaining the CRM database (HubSpot)

Mining the CRM database for potential clients in the correct lifecycle stage for conversion

Meeting customer retention targets



**Requirements:**

Proven working experience

Ability to work in a fast-paced & ever-changing environment

Experience in customer support is a plus

Experience in E-commerce/Packaging is a plus

Proficiency in MS Office HubSpot expert preferred (automation, workflow creation etc.) Proficiency in English Market knowledge

Communication and negotiation skills Ability to build rapport

Time management and planning skills

Keywords: Arka, Jefferson City , Customer Relations Representative, Other , Jefferson City, Missouri