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User Experience Strategist

Location: Jefferson City
Posted on: September 15, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.US Remote Team Overview: The User Experience Strategist directly influences and champions strategy through execution-oriented roles that User Experience plays in a portfolio of product and brandcontent teams and ensures the firm is creating useful, usable, and equitable experiences. This individual has deep knowledge of multiple User Experience disciplines, ensuring that the experiences being created for our users are cohesive, connected and deliver against a larger, holistic product and brandcontent picture and vision. What You'll Do: -- - - Deeply understand the needs, pain points, behaviors, and emotions in the audience (i.e., investor, client, branch) journeys in the context of the digital and broader brand-- - - Ability to facilitate strategic User Experience methods and activities including design thinking, service design blueprinting, journey mapping, user flow mapping, and other User Experience and product definition methods.-- - - May lead multi-functional teams consisting of contractors and consultants, to determine appropriate experience architecture and desired outcomes across multiple user experiences-- - - Ensures that end users' experiences feel consistent across digital properties, products and portfolios and complement offline experiences.-- - - Collaborates and communicates across delivery teams in the product they represent and across business stakeholders. Works closely with other User Experience Strategists to connect efforts across portfolios and products and brandcontent ensuring that the experience that is being delivered across teams is coordinated and cohesive. Serves as an ambassador for important efforts and valuable research insights of interest to other teams. -- - - Collates feedback from research and design efforts across their aligned area into actionable, key, and larger themes that are shared widely and with impact, across product team, and to other teams and products.-- - - As appropriate, provides input on the definition, scope, and prioritization of User Experience tasks in collaboration with fellow User Experience and product team members, with special emphasis on overlap and connection with other efforts and direction.-- - - Facilitates the implementation of User Experience Chapter defined processes and best practices within the product team. Educates and is an ambassador for User Experience processes and value on team.-- - - Escalates issues and roadblocks to product and User Experience leadership.-- - - Assists with mentoring and facilitating onboarding for new User Experience team members within the product they support.-- - - Identify emerging trends and innovations in the discipline of user experience design and mentor others to ensure the firm's user experience design capabilities align with industry and client expectations. -- - - Effectively collaborates with Team Leads by providing input into alignment to team activities and strategies.-- - - Amplifies messages and advocates with all levels of leadership and team members for important communication items from leadership in both User Experience and their responsible area.-- - - Champions the value of User Experience with leadership and elevates and celebrates team success and contributions.-- - - Deeply understands the product(s) they represent and how that product(s), and its delivery relates to other products and efforts underway.-- - - Serve as a product design integrator by ensuring a positive user experience within a digital ecosystem consisting of homegrown applications and third-party vendor products and services.-- - - Collaborates closely with Product Managers and Product Owners to influence the direction of a product or experience and its associated roadmap.What Experience You Need: Minimum of 10 years of experience directly related to user experience or digital products. Bachelor's degree in Human Factors, Interactive Design, Graphic Design, Computer Science, Digital Media, Interactive Media, Web Design, Communication, Behavioral Science preferred. Must be able to communicate with impact across multiple audiences, including all levels of leaders and associates, and external vendors. Knowledge of emerging business models and digital product strategy in the financial services industryExcellent thought leadership, collaboration, and motivational skills. Must have expertise using multiple User Experience methods including user journey mapping, user research, information architecture, low-fidelity design, high-fidelity design, design systems, web accessibility, and front-end development. Must have expertise in planning and facilitation of design thinking methodologies.Experience with Agile methodologies. Passion to remain current with the research and best practices in the fields of creative design, usability, human factors, and interface design.Excellent written and verbal communication skills, including the ability to educate and influence others unfamiliar with User Experience principles at all levels of the organization. Must be able to advocate on behalf of end users.What Could Set You Apart: Knowledge of financial services processesfintech preferred2021 FORTUNE 100 Best Companies to Work For-- - By Great Place to Work-- - and FORTUNE Magazine - Edward Jones was named No. 20 on the list. From FORTUNE -- -2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.From The Human Rights Campaign. All Rights Reserved2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study. Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit awards for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:Salary: $106916 - $182047Category: Headquarters

Keywords: EDWARD JONES, Jefferson City , User Experience Strategist, Other , Jefferson City, Missouri

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