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Team Leader - Helpdesk - Remote

Location: Jefferson City
Posted on: November 19, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.The Technology Support Team Leader plans to direct and lead a team of associates and contractors responsible for contact operation, regulatory, security, support, development, disaster recovery, and implementation of technologies. As the Team Leader at Technology HD Support, you will be placed in a critical role in engaging with all areas of the Technology division at the tactical, operational, and strategic levels

Understanding of the Branch and Home Office Hardware, processes, and other technologiesManages and develops self while internalizing leadership feedbackEstablish and maintain effective communications and relationships across teams, departments, countries, vendors, and other divisionsMust be able to establish and maintain effective relationships with vendors while aligning to the firm's objectivesDevelop and maintain effective organization of responsibility, including efficient recruiting, training, performance standards, delineation of duties and responsibilities, forecasting and supervisionHolds topical/product teams accountable through data analyticsAlign team activities, strategies, responsibilities, and objectives with the firm's strategic directionDevelop and execute ongoing improvements for processes related to the team (e.g. resource management and support processes)Ensure prudent use of the firm's financial resourcesProvide leadership, development, and mentoring to associates through examples and timely feedbackCreates and measures team and department quality and velocity of support for all usersDevelop successors for key positions on their teamEnsure the execution and quality of enhancements, support, and projectsProvide leadership, development, and mentoring to associates and peers through examples and timely feedback
Bachelor's degree preferred or related work experience.Minimum of 5 years of experience directly related to Information Systems Technology with at least 2 years in a leadership role (mentoring associates, lead analyst, project leaders, etc.) preferred.Ability to effectively guide root cause analysis and outage resolution using appropriate tools and troubleshooting techniquesAbility to translate business objectives into tactical actions and assist in defining a strategy for ongoing end supportAbility to adapt and evolve the support organization to meet ever-changing demands related to cost/efficiency and improved SLAsIn-depth understanding of hardware including but not limited to workstations, printers, check scanners, and other peripheralsRequired understanding of modern technologies related to or dependent on the division's systems including collaboration, networks, mobile, and remote connectivity technologiesConfident communicator that can explain technology to non-technical audiencesKnowledge of business system interactions, infrastructure dependencies, system controls, monitoring, etc.Understanding of system development methodologies and processes within IS (change management, QA, Project Life Cycle, Agile, DevOps, etc)
  • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work - data as of March 2022. Compensation provided for using, not obtaining, the rating.
    • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work - and Fortune - magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
      Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work - and Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work -, data as of August 2021. Compensation provided for using, not obtaining, the rating.
      For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For - ranking by Great Places to Work - and Fortune - magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work - in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
      Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
      Salary: $76798 - $130764
      Category: Headquarters

Keywords: EDWARD JONES, Jefferson City , Team Leader - Helpdesk - Remote, Other , Jefferson City, Missouri

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