Work From Home Customer Support Representative (WHCSR) I - Remote
Company: Pearl Interactive Network
Location: Jefferson City
Posted on: January 16, 2023
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Job Description:
**Pearl Interactive Network is seeking to hire Work from Home
Customer Support Representatives - Remote.**
The **Work From Home Customer Support Representative (WFHCSR)** is
responsible for receiving inbound calls and initiating outbound
calls to gather pertinent information or to provide information to
customers. The (WFHCSR) must be thorough, accurate, timely, and
professional when handling customer calls.
**Why choose Pearl Interactive Network?**
Join Our Team and embrace the winning Pearl Culture which promotes
our employee's desires and efforts to serve our consumers, clients,
and community. Our values of customer satisfaction, teamwork, a
family atmosphere, quality services, respect for each other,
transparency, and innovation are what make Pearl, the employer of
choice. As a woman-owned, HUBZone-certified social enterprise,
Pearl offers hiring priority to our Veterans, Military Spouses, and
their families, as well as individuals with disabilities.
**Pearl offers a Competitive Compensation and Benefits package to
include:**
+ Rate: $16.20 per hour + $4.80 per hour toward health and
wellness.
+ Medical, Dental, Vision, and Life Insurance
+ Paid time off, Paid holidays
+ 401K eligibility
+ Additional ancillary benefits to support your lifestyle
professionally, physically, and financially through our
professional development and coaching program.
**Operating Hours:** 8 am - 12 am EST, Monday - Friday
**Location(s):** GA, AL, TN, OH, TX (Must live within reasonable
travel distance to an approved facility to obtain security
credentials)
**Technical/Equipment Requirements:**
1. Broadband internet connection with a minimum upload speed of 20
Mbps and download speed of 5 Mbps. No Satellite Connections. **Test
your network at speedtest.net to verify before you apply.**
2. Ethernet cable access. Wi-Fi-only connectivity is
prohibited.
3. Private and secure workspace within your home. Away from noise
and distractions.
4. Computer equipment, monitor(s), and headset provided.
**Job Duties:**
+ Manage prioritized tasks in a time-sensitive environment.
+ Answer phones and research inquiries concerning benefits, and
enrollment.
+ Research and document/update databases such as network-to-network
changes, and CRM documentation.
+ Provide information to internal and external customers.
+ Regenerate copies of pertinent correspondence.
+ Process additional assignments, such as PCM changes, address
changes, ID card replacements, referral and authorization status
calls, and data entry, etc.
+ Demonstrate regular, reliable, and predictable attendance.
+ Follow processes of the Client program and performs all tasks in
a courteous and professional manner.
+ Work with a variety of technologies to perform required
tasks.
+ Perform other tasks as assigned.
**Job Requirements:**
+ High school diploma or GED required
+ US citizenship required
+ Successfully pass a Criminal History Background Check (CHBC), as
well as National Agency, Check with Law Enforcement and Credit
(NACLC) and maintain required clearance
+ Six months of call center, customer service, insurance, or
medical experience preferred
+ Ability to work alternate schedules based on specific contact
center hour requirements.
+ Obtain and retain possession of a Common Access Card (CAC).
+ Excellent interpersonal, communication, organization, and
multi-tasking skills
+ Ability to read, comprehend and explain benefits in a clear,
concise, and professional manner.
+ Strong PC skills including Microsoft Office, the Internet, and
other systems
+ Maintain skills through continued and ongoing training through
Learning Management System (LMS) or through the client's own
training system
+ Embrace our winning Pearl Culture which promotes our employees'
desires and efforts to serve our consumers, coworkers, clients, and
community by exhibiting our Pearl values of customer satisfaction,
teamwork & family atmosphere, quality, respect, transparency, and
innovation
_The above statements are intended to describe the general nature
and level of the work being performed by people assigned to this
work. This is not an exhaustive list of all duties and
responsibilities. Pearl management reserves the right to amend and
change responsibilities to meet business and organizational needs
as necessary._
**Background Investigation and Skills Assessments Required**
**_Pearl Interactive Network, Inc. is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, or protected veteran
status and will not be discriminated against on the basis of
disability._**
Keywords: Pearl Interactive Network, Jefferson City , Work From Home Customer Support Representative (WHCSR) I - Remote, Other , Jefferson City, Missouri
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