Associate Services Desk Advisor
Company: Hitachi Data Systems
Location: Jefferson City
Posted on: January 17, 2023
Meet The Team
Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides
our customers from what's now to what's next by solving their
digital challenges. Working alongside each customer, we apply our
unmatched industrial and digital capabilities to their data and
applications to benefit both business and society. More than 80% of
the Fortune 100 trust Hitachi Vantara to help them develop new
revenue streams, unlock competitive advantages, lower costs,
enhance customer experiences, and deliver social and environmental
What You Will Be Doing
All Service Desk Advisors will work with sales representatives to
clarify requirements, create and price service proposals, and
ensure a smooth sales process.
The Associate Service Desk Advisor will take service requests and
incoming calls from Hitachi sales representatives and work with
them to select an appropriate service offering for their
opportunity or escalate to a Senior Advisor. The role will be
responsible for handling inquiries promptly and effectively in a
fast-paced, team-oriented environment.
Associate Service Desk Advisor is an individual contributor role
reporting to the Service Desk Manager.
Associate Service Desk Advisor is a full-time, hourly position.
Tasks and Responsibilities
* Classify inquiries from sales teams by following a defined
process; take appropriate action based on the opportunity type.
* Select and position services to support a customer objective.
* Engage subject matter experts on high-value service opportunities
for further development.
* Inform sales of alternative or additional services that may
fulfill customer's objectives; describe service outcomes.
* Update the ticketing system to reflect the status for each
* Operate the customer relationship management systems and ensure
accurate information about customers and opportunities are
* Build rapport with sales through friendly, engaging
communication; providing technical information and explanations;
* Assist other Advisors with sales district presentations.
* Follow prescribed training program meeting key milestones at
defined time intervals.
* Perform tasks and activities delegated by the Senior Desk
Qualifications and Skills
* Bachelor's degree in computing with a business-related minor, or
bachelor's degree in business with a computing related minor, or
equivalent military experience.
* Ability to prioritize tasks, manage time effectively.
* Speak in a friendly way to sales; listening to their needs and
communicating options for them.
* Fluency in Spanish a plus.
* Demonstrate capacity to understand technical topics.
Hitachi Vantara is part of the Global Hitachi family. We balance
innovation with an open, friendly culture and the backing of a
long-established parent company, known for its ethical reputation.
We guide customers from what's now to what's next by unlocking the
value of their data and applications to solve their digital
challenges, achieving outcomes that benefit both business and
Our people are our biggest asset, they drive our innovation
advantage and we strive to offer a flexible and collaborative
workplace where they can thrive. Diversity of thought is welcomed
and our employee base is represented by several active Employee
Resource Group communities. We offer industry leading benefits
packages (flexible working, generous pension and private
healthcare) and promote a creative and inclusive culture. If
driving real change gives you a sense of pride and you are
passionate about powering social good, we'd love to hear from
We strive to create an inclusive environment for all and are open
to considering home working, compressed/flexible hours and flexible
arrangements. Get in touch with us to explore how we might be able
to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and
welcome all applicants for employment without attention to race,
colour, religion, sex, sexual orientation, gender identity,
national origin, veteran or disability status. With Japanese roots
going back over 100 years, our culture is founded on the values of
our parent company expressed as the Hitachi Spirit:
Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge
Keywords: Hitachi Data Systems, Jefferson City , Associate Services Desk Advisor, Other , Jefferson City, Missouri
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