Support Engineer - Streem

Company: Cleo
Location: Jefferson City
Posted on: January 19, 2023

Job Description:

Support Engineer - Streemat Cleo (US)Remote - USCleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industrys most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.Cleo touches your everyday life by developing, marketing, and selling integration software that ensures Amazon orders get delivered on time, food is stocked at the grocery store, and your local barista has the coffee beans to make your morning latte. Cleo is redefining the integration market by transforming how organizations transact business with each other with our innovative Ecosystem Integration Platform.At Cleo, we are not only passionate about helping our customers reach success, we are passionate about our team members. We foster innovation in a thriving, high-velocity work environment. Our team members are among the best and the brightest, working in an environment where strategy, technology, and marketing intersect to create amazing products.The PositionAs a part of Cleos support team, the Support Engineer is responsible for providing an expertlevel of technical support to customers, on a variety of product-related issues including productinstallation, configuration, operation, and testing. The Support Engineer is skillful in identifying,researching, and resolving both software and hardware problems.What you will be doing:Troubleshoots and develops technical solutions related to software and setup errors forcustomers.Creates and carries out test scenarios to duplicate identified problems.Creates workaround procedures when standard procedures have failed and ensures issuesare resolved in a timely fashion.Escalates urgent problems requiring more in-depth knowledge.Ensures electronic knowledge base is utilized effectively and is maintained and expandedover time.Works directly with the customer to suggest improvements to the environment of theinstalled products.Proactive thinker with a proven ability to follow up after crises to provide long termsolutions.Participate in on-call rotation to provide after-hours supportYour Qualifications:Bachelors degree in Computer Information Technology or related field preferred.Experience providing top-tier customer service in a professional environment.Prove understanding of Windows Server, SQL server, and networking conceptsExperience configuring printers/faxes.Experience working directly with customers via phone, email, or remote access.Technical support experience preferred.Ability to problem solve networking andcommunication concepts effectively.Excellent verbal and written communication skills.Previous experience with Dialogic SR140 and/or Freeswitch a plus.Previous experience with Dialogic/Sangoma gateways a plus.Basic PBX, SIP, and FOIP knowledge a plus.A few things we have to offer:Competitive base salary + commissionGreat Healthcare + Dental + Vision plans availableFlexible PTO offerings with focus on life-work balanceCulture of support and development401k matchFSA and HSA optionsEmployee Assistance ProgramPaid Parental LeaveRemote work environmentRepresenting a company with 4,000+ clients and a 99% retention rateAccelerated title and salary growth potentialA fun and energetic work environment that makes you excited to go to work every dayCleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.

Keywords: Cleo, Jefferson City , Support Engineer - Streem, Other , Jefferson City, Missouri