Support Engineer - Streem
Company: Cleo
Location: Jefferson City
Posted on: January 19, 2023
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Job Description:
Support Engineer - Streemat Cleo (US)Remote - USCleo is a cloud
integration technology company focused on business outcomes. Every
day, we ensure that each one of our 4,000+ customers' potential is
realized by delivering solutions that make it easy to discover and
create value through the connections and integration of enterprise
applications supporting critical workflows. By providing the
industrys most complete and flexible integration offerings, we are
helping our clients build trusted relationships across their
partner ecosystems today, while providing all the control and
visibility they need to advance their business tomorrow. In a
nutshell, Cleo is a rapidly growing category leader in ecosystem
integration software and we have experienced tremendous growth over
recent years.Cleo touches your everyday life by developing,
marketing, and selling integration software that ensures Amazon
orders get delivered on time, food is stocked at the grocery store,
and your local barista has the coffee beans to make your morning
latte. Cleo is redefining the integration market by transforming
how organizations transact business with each other with our
innovative Ecosystem Integration Platform.At Cleo, we are not only
passionate about helping our customers reach success, we are
passionate about our team members. We foster innovation in a
thriving, high-velocity work environment. Our team members are
among the best and the brightest, working in an environment where
strategy, technology, and marketing intersect to create amazing
products.The PositionAs a part of Cleos support team, the Support
Engineer is responsible for providing an expertlevel of technical
support to customers, on a variety of product-related issues
including productinstallation, configuration, operation, and
testing. The Support Engineer is skillful in
identifying,researching, and resolving both software and hardware
problems.What you will be doing:Troubleshoots and develops
technical solutions related to software and setup errors
forcustomers.Creates and carries out test scenarios to duplicate
identified problems.Creates workaround procedures when standard
procedures have failed and ensures issuesare resolved in a timely
fashion.Escalates urgent problems requiring more in-depth
knowledge.Ensures electronic knowledge base is utilized effectively
and is maintained and expandedover time.Works directly with the
customer to suggest improvements to the environment of theinstalled
products.Proactive thinker with a proven ability to follow up after
crises to provide long termsolutions.Participate in on-call
rotation to provide after-hours supportYour
Qualifications:Bachelors degree in Computer Information Technology
or related field preferred.Experience providing top-tier customer
service in a professional environment.Prove understanding of
Windows Server, SQL server, and networking conceptsExperience
configuring printers/faxes.Experience working directly with
customers via phone, email, or remote access.Technical support
experience preferred.Ability to problem solve networking
andcommunication concepts effectively.Excellent verbal and written
communication skills.Previous experience with Dialogic SR140 and/or
Freeswitch a plus.Previous experience with Dialogic/Sangoma
gateways a plus.Basic PBX, SIP, and FOIP knowledge a plus.A few
things we have to offer:Competitive base salary + commissionGreat
Healthcare + Dental + Vision plans availableFlexible PTO offerings
with focus on life-work balanceCulture of support and
development401k matchFSA and HSA optionsEmployee Assistance
ProgramPaid Parental LeaveRemote work environmentRepresenting a
company with 4,000+ clients and a 99% retention rateAccelerated
title and salary growth potentialA fun and energetic work
environment that makes you excited to go to work every dayCleo
Communications, LLC is an equal opportunity/affirmative action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability
status, protected veteran status or any other characteristic
protected by law.
Keywords: Cleo, Jefferson City , Support Engineer - Streem, Other , Jefferson City, Missouri
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