Patient Account Resolution Specialist
Company: Apria
Location: Jefferson City
Posted on: January 27, 2023
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Job Description:
**Location:** Remote, UNAVAILABLE, United States**Categories:**
Full-time**Full/Part-time:** Full-time**Work Location Type:** Fully
remote**Compensation:** Commensurate with Experience**Job
Summary****ABOUT THE COMPANY**_Apria Healthcare's mission is to
improve the quality of life for our patients at home. We are
looking for empathetic, thoughtful and compassionate people, to
meet the needs of our patients. Already an industry leader in
healthcare services, we provide home respiratory services and
select medical equipment to help our patients sleep better, breathe
better, heal faster, and thrive longer._**JOB SUMMARY**The Patient
Account Resolution Specialist - OtB willprovide excellent customer
service and product information, solutions and relevant details to
patients and providers. Most importantly, this positionprovides
above and beyond communication with our patients so that they feel
heard, understood, valued and more connected with Apria. Key
responsibilities for creating a positive, patient-centric
environment include:+ Evangelize our customers and turn our
disgruntled patients into our biggest fans.+ Support our Field
teams, Operations and Sales, by delivering timely feedback that
empowers our teams to deliver exceptional patient experiences.+
Critically problem-solve common complaints by flagging trends and
partnering cross-functionally to recommend and implement
preventative measures.+ Proactively create a better patient
experience.+ Be a champion of the employee experience and drive our
unique company culture.+ Support the development and implementation
of employee programs that nurture our company's core values to
engage employees and create a positive culture.**ESSENTIAL DUTIES
AND RESPONSIBILITIES**+ Responsible for supporting branches across
a designated market+ Review of new and recurring patient accounts
to obtain the documentation from the referral source required to
bill the individual health insurance plans, allowing our patients
to maximize their available health plan benefits and to receive the
much-needed care as soon as possible.+ Research and secure required
information from the customer to continue coverage of equipment
through the health insurance plan+ Manage collaborative
relationships with field leadership, referrals and patients through
effective outreach to drive account resolution+ Evaluate all
documentation received to ensure that it meets compliance criteria
to the relevant standards and regulations+ Perform follow-up to
achieve timely reimbursement+ Performs other duties as
required.**SUPERVISORY RESPONSIBILITIES**+ N/A**Minimum Required
Qualifications****Education and/or Experience**+ High school degree
or equivalent+ 3-5 years' experience in healthcare/health insurance
industry**SKILLS, KNOWLEDGE AND ABILITIES**+ Patient-Focused: You
start with the patient and work backwards. You invest the time and
energy to understand the patients' objectives, then tie all your
activities directly to the achievement of those objectives.+
Action-Oriented: You thrive as a self-starter who proactively
senses and responds to problems and opportunities and requires
minimal supervision.Collaborative: You love teamwork. Your
colleagues love having you on the team. You work well across
functions and groups.+ An Effective Communicator: You write and
speak clearly, concisely and with a spirit of partnership. You
actively inform and inspire with your messaging. You speak plainly
and are transparent with your business colleagues.+ Energetic &
Passionate: Your passion and energy for health and well-being is
deeply founded in your desire to help others and to be a positive
role model.+ Relationship Builder: You excel in getting people
involved and building a network of contacts that allow you to
multiply your influence on the organization.**Certificates,
Licenses, Registrations or Professional Designations**+
N/A**Computer Skills**+ Intermediate skills in Access, Excel,
PowerPoint, MS Project, Visio, Word**Language Skills**+ English
(reading, writing, verbal)**Mathematical Skills**+ Intermediate
level mathematical proficiency, with a strong ability to
understand, interpret and develop spreadsheet data.**PHYSICAL
DEMANDS**This is a stationary position that requires frequent
sitting or standing, repetitive wrist motions, grasping, speaking,
listening, close vision, color vision, and the ability to adjust
focus. It also may require occasional lifting, carrying, walking,
climbing, kneeling, bending/stooping, twisting, pulling/pushing,
walking, bending, stooping, and reaching above the shoulder. This
position also may require the occasional lifting of equipment up to
50 lbs.**OTHER INFORMATION**_The essential duties and
responsibilities, physical requirements, and work environment
described above are representative of those typically required for
this position but may vary depending on staffing and business needs
at specific locations. The inclusion or omission of a specific duty
or physical requirement is, therefore, not determinative of whether
that function is essential to a specific individual's position.
Reasonable accommodations will be provided to assist or enable
qualified individuals with disabilities to perform essential
functions._**Benefits****Comprehensive benefits package offered for
eligible employees:**+ Competitive salary+ Ability to have early
access to earned wages+ Medical, Dental and Vision+ Healthcare
Flexible Spending Accounts and Healthcare Savings Accounts+ Life,
AD&D and Disability Insurance+ Paid Time Off, including
Vacation, Personal Time, Paid Sick Leave & Paid Holidays+ 401K
Savings Plan (available immediately)+ Educational Assistance+
Employee Referral Reward Program+ Employee Discount Programs+
Company Paid Employee Assistance Plan (available immediately)+ We
recognize our veterans by offering a company paid day off for
Veterans Day+ Career Advancement/ Development
Opportunities**Compensation**+ Compensation is commensurate with
experience+ Annual compensation is based on a 40 hour week**EEO
Statement**As an EOE/AA employer, Apria Healthcare is committed to
providing all applicants and employees with equal access to
employment opportunities, regardless of sex, race, age, color,
national origin, disability, pregnancy, religion, genetic
information, sexual orientation, transgender status, gender
identity, marital status, veteran status, or any other
characteristic protected by federal, state, or local law. **Apria
Healthcare shall abide by the requirements of 41 CFR 60-300.5(a)
and 60-741.5(a). These regulations prohibit discrimination against
qualified individuals on the basis of protected veteran status or
disability, and require affirmative action by covered prime
contractors and subcontractors to employ and advance in employment
qualified protected veterans and individuals with disabilities.
AA/EOE, M/F/Disability and Vet**
Keywords: Apria, Jefferson City , Patient Account Resolution Specialist, Other , Jefferson City, Missouri
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