Customer Retentions Associate

Company: Arona Home Essentials
Location: Jefferson City
Posted on: May 23, 2023

Job Description:

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. - -We are built on a foundation of excellence, customer focus, -quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.We currently operate 55 stores in 13 states, including Puerto Rico. - We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! - Visit us online at https://aronarents.comYou will have comprehensive benefits package that includes:

• Paid time off including vacation days, personal days, and holidays.
• Ongoing training and development - we promote within.
• Unlimited Bonus & Commission opportunities paid monthly.
• Five-day work week!
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company matchJob Duties
  • Responsible for assisting the Customer Accounts Department with lease agreement renewals.
  • Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
  • Collect Revenues and Protect Company Assets.
  • Contact customers directly who have not paid their Lease agreement(s).
  • Contact customers over the phone and through field visits.
  • Maintain and update customer database.
  • Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
  • Clean and certify returned merchandise in the Quality Assurance Center.
  • Assist in the field when necessary. Position Requirements
    • Good communication and interpersonal relationship skills.
    • Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds.
    • Maintain professional appearance.
    • Must be 21 years of age or older.
    • Good driving skills with the ability to legally drive the company truck.
    • Bi-lingual is a PLUS!Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy. - All Customer Retention -Associates must pass a drug screen and criminal background investigation before beginning employment. - EEOC StatementArona Home Essentials is an Equal Opportunity Employer

Keywords: Arona Home Essentials, Jefferson City , Customer Retentions Associate, Other , Jefferson City, Missouri