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Customer Retentions Associate

Company: Arona Home Essentials
Location: Jefferson City
Posted on: May 23, 2023

Job Description:

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. - -We are built on a foundation of excellence, customer focus, -quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.We currently operate 55 stores in 13 states, including Puerto Rico. - We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! - Visit us online at https://aronarents.comYou will have comprehensive benefits package that includes:

  • Paid time off including vacation days, personal days, and holidays.
  • Ongoing training and development - we promote within.
  • Unlimited Bonus & Commission opportunities paid monthly.
  • Five-day work week!
  • Company paid Life Insurance and Long-Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • 401(k) with a company matchJob Duties
    • Responsible for assisting the Customer Accounts Department with lease agreement renewals.
    • Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
    • Collect Revenues and Protect Company Assets.
    • Contact customers directly who have not paid their Lease agreement(s).
    • Contact customers over the phone and through field visits.
    • Maintain and update customer database.
    • Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
    • Clean and certify returned merchandise in the Quality Assurance Center.
    • Assist in the field when necessary. Position Requirements
      • Good communication and interpersonal relationship skills.
      • Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds.
      • Maintain professional appearance.
      • Must be 21 years of age or older.
      • Good driving skills with the ability to legally drive the company truck.
      • Bi-lingual is a PLUS!Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy. - All Customer Retention -Associates must pass a drug screen and criminal background investigation before beginning employment. - EEOC StatementArona Home Essentials is an Equal Opportunity Employer

Keywords: Arona Home Essentials, Jefferson City , Customer Retentions Associate, Other , Jefferson City, Missouri

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