Front Desk Supervisor
Company: Jefferson City Capitol Plaza
Location: Jefferson City
Posted on: May 28, 2023
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Job Description:
When you're an Atrium Associate, you're a part of a crucial
workforce providing the ultimate 'Home Away From Home' for our
guests. We know that it takes a lot of time and effort to provide
these exceptional experiences, so we reward your efforts with a
competitive compensation plan and other benefits and perks that
allow you to offer your best to our guests. These benefits
include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton
properties
- 401k Plans
- Medical Insurance
-Other property specific benefits
Plus, we make sure you can grow your career the way you want to
through Internship programs, training and development and over 80
hotels that offer incredible opportunities for career driven
associates.
Hotel:
Jefferson City Capitol Plaza
Front Desk Supervisor
Full time
Pay Rate:
At Atrium Hospitality, we want our associates to have positive
experiences; and we strive to bring to life a culture that promotes
six simple values that drive us to be better for our associates and
our guests.
We are looking for a highly motivated individual to join our Front
Desk team as the Front Desk Supervisor at the Jefferson City
Capitol Plaza Hotel. The ideal candidate uses their engaging
personality to create a memorable first impression for our guests.
While helping to lead out front desk team with checking in,
registering guests.
This role plays an important part in our culture:
Service:
-Provide exceptional customer service by being engaging and taking
sincere interest
-Check guests in, ensuring proper credit is received, special
requests are noted and fulfilled, and accurate information is
established
-Conduct pre-assignment of hotel rooms, which includes VIPS, repeat
guests, all packages, and any special requests
Perseverance:
-Help to resolve problems through recovery when things aren't quite
right
Inclusion:
-You will be committed to the equitable treatment of all associates
and guests as well as equal access to opportunities and resources
for all, at every level of the organization
-Training all new Front Desk Agents to provide exceptional customer
service
Respect:
-You will value everyone's contribution to the team, and we will
value your contribution as a key part of our success
-Train, direct the work of, resolve issues/problems and coach and
counsel the front desk team members to ensure a quality
operation
Innovation:
- You will look for ways to become an expert on the local area,
being able to answer inquires pertaining to hotel services,
registration, shopping, dining, and travel directions
- You will look for new ways to enhance the guest experience
Teamwork:
-Supervise daily shift process ensuring all team members adhere to
standard operating procedures
-Works closely with the Maintenance and Housekeeping teams to
communicate and coordinate the day
What do we need from you to be successful in this role?
-As this role will be supervising other front desk agents, previous
hotel front desk experience is a must, supervisory skills training
or experience is preferred.
-Customer service is our top priority, consistently being awarded
JD Powers Customer service awards. Being on our team means you have
a strong desire to make an impact on other people
-This role interacts with guests and team members all day, they
must have excellent verbal and written communication skills and be
able to communicate with an outgoing and engaging personality.
-The hotel operates off a Property Management System and the front
desk agents work in that system all day long, someone with the
ability to pick up computer skills easily is necessary
-The front desk role is at the center of attention to all hotel
guests and requires someone to be able to stand for the duration of
the shift
-Hotels operate 24 hours a day, 7 days a week. Our teams must be
flexible with respect to working days, early mornings, evenings,
weekends, and holidays.
__________________________________________________
Actual compensation packages are based on a wide array of factors
unique to each candidate, including but not limited to skill set,
years & depth of experience, certifications and specific office
location. This may differ in other locations due to cost of labor
considerations.
Atrium Hospitality provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a
todos los empleados y aplicantes de empleo y proh--be la
discriminaci--n y el acoso de cualquier tipo sin distinci--n de
raza, color, religi--n, edad, sexo, origen nacional, estado de
discapacidad, gen--tica, estado de veterano protegido, orientaci--n
sexual, g--nero de identidad o expresi--n, o cualquier otra
caracter--stica protegida por las leyes federales, estatales o
locales. Esta pol--tica se aplica a todos los t--rminos y
condiciones de empleo, incluido el reclutamiento, la contrataci--n,
la colocaci--n, la promoci--n, la terminaci--n, el despido, el
retiro, la transferencia, las licencias, la compensaci--n y la
capacitaci--n.
Notice of candidate Privacy Rights:
http://https://atriumhospitality.com/privacy-policy/
Actual compensation packages are based on a wide array of factors
unique to each candidate, including but not limited to skill set,
experience, certifications and geographic location.
Keywords: Jefferson City Capitol Plaza, Jefferson City , Front Desk Supervisor, Other , Jefferson City, Missouri
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