Specialist, IT Tier 2 Support

Company: Evolent Health
Location: Jefferson City
Posted on: November 16, 2023

Job Description:

Your Future Evolves Here
Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.
Why We're Worth the Application:

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  We continue to grow year over year.
  
  
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  Recognized as a leader in driving important diversity, equity, and inclusion (DE&I) efforts (https://www.evolenthealth.com/diversity) .
  
  
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  Achieved a 100% score two years in a row on the Human Rights Campaign's Corporate Equality Index (https://www.evolenthealth.com/about-us/press-releases/9327/evolent-health-named-one-of-the-best-places-to-work-for-lbgtq%2B-equality-for-second-consecutive-year) recognizing us as a best place to work for LGBTQ+ equality.
  
  
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  Named to Parity.org's list of the best companies for women to advance for 3 years in a row (https://www.evolenthealth.com/about-us/press-releases/9328/evolent-health-named-to-parity.org%E2%80%99s-best-companies-for-women-to-advance-list-2022) (2020, 2021 and 2022).
  
  
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  Continue to prioritize the employee experience and achieved a 90% overall engagement score on our employee survey in May 2022.
  
  
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  Publish an annual DE&I report (https://dev.evolenthealth.com/sites/default/files-public/Evolent%20Health%202020%20DE%26I%20Annual%20Report.pdf) to share our progress on how we're building an equitable workplace.
  
  
  What You'll Be Doing:
  As a member of the IT End User Services team, the IT Tier 2 Specialist is instrumental in improving how we deliver support services to our colleagues. This role is for you if you have a passion for serving customers with an ability to adapt quickly and engage in both IT problem resolution and problem prevention .
  What You Will be Doing:
  
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    Although this is mainly a Work from home position, you will be required to be on-site in the Arlington office as needed to provide on-site support, so living close to Arlington, Virgina is a requirement .
    
    
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    Install/ upgrade/ troubleshoot all end user workstations, both physical and virtual, ensuring proper configuration and network connection.
    
    
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    Provide support for multiple enterprise applications including but not limited to Microsoft Office365, Teams, OneDrive, Internet browsers, and department-specific applications.
    
    
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    Remotely access, diagnose, and remediate vulnerabilities utilizing remote control tools such as Ivanti Neurons, TeamViewer, Meraki, Teams, etc.
    
    
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    Utilize both Azure and on-premises Active Directory to reset passwords, research equipment, and manage OU placement.
    
    
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    Install software packages as needed per company guidelines.
    
    
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    Provide updates when requested, ensure tickets are kept up to date with detailed notes, and resolve tickets in a timely manner.
    
    
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    Participate in rotating on-call schedule as needed.
    
    
    Qualifications Required:
    
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      3+ years of experience in desktop support.
      
      
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      Technical knowledge of laptop PCs, Cloud PCs, Microsoft Windows, enterprise software solutions, and domain networks.
      
      
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      Remote control software experience (such as Teams, TeamViewer, Cisco Meraki, Ivanti Neurons, Ivanti Endpoint Manager).
      
      
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      Experience with Active Directory, Encryption services, Intune and Office365.
      
      
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      Excellent written and oral communication skills, along with collaborative team skills.
      
      
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      Well-developed organizational skills and the ability to handle multiple duties and priorities simultaneously in a fast-paced environment.
      
      
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      Ability to communicate and work with technical and non-technical audiences, including the ability to modify communication style to match the appropriate level of the audience targeted, with strong understanding of the impact of a message on the organization or customer.
      
      
      Technical Requirements:
      We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
      Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
      Compensation Range: The minimum salary for this position is $28 - 30, plus benefits. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.
      Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
      For more insights about Evolent Health, click on Life At Evolent (https://www.evolenthealth.com/about-us/life-at-evolent) to learn more!

Keywords: Evolent Health, Jefferson City , Specialist, IT Tier 2 Support, Other , Jefferson City, Missouri