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eCW Help Desk Specialist

Company: GroupOne Health Source
Location: Jefferson City
Posted on: December 3, 2018

Job Description:


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Description

eCW HELP DESK SPECIALIST

GroupOne Health Source is looking for motivated Help Desk Technicians. This position is responsible for delivery of eClinicalWorks (eCW) support for GroupOne Health Source end users and clients by providing customer support, service, and technical support through analysis and problem solving of eCW. This includes coordination, implementation, and completion of support projects and cases while remaining aligned with strategy and goals of the organization.


Requirements

Duties/Responsibilities


  • Provides user support and customer service
  • Troubleshoots, resolves, and documents software issues
  • Assists with installation and implementation issues
  • Works with projects for timely resolution of tasks
  • Understands company processes to guide clients alerting Client Success Team to potential risks
  • Develops detailed content of solutions and Knowledge Base articles
  • Continues education on new features and functions within eCW and GroupOne Health Source
  • Engages with clients on support resources available from GroupOne Health Source
  • Engages with clients using Cases, Connect, and phone
  • Uses knowledge and resources to promote resolution internally
  • Engages with eCW, vendors, and local IT staff for problem resolution
  • Acts as a knowledge resource for end users

    Desired Skills/Qualifications

    • Associates Degree in healthcare or related field preferred but not required; may substitute degree for 2 years of related experience
    • Prior help desk experience preferred but not required
    • Strong customer service and organizational skills
    • Ability to communicate effectively to a diverse audience at various skill levels
    • Ability to be flexible and adapt in a fast paced environment
    • Salesforce experience a plus


      Keywords: GroupOne Health Source, Jefferson City , eCW Help Desk Specialist, Other , Jefferson City, Missouri

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