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IT Support Technician

Company: Missouri Department of Conservation
Location: Jefferson City
Posted on: March 24, 2020

Job Description:

To learn more about the job, feel free to contact the hiring supervisor- Todd C Larivee at Todd.Lariveemdc.mo.gov or at 573 522-4115x3893. Disclaimer All applications must be submitted by March 18, 2020 at Any applications submitted through external links will not be reviewed. EOE SummaryObjective The IT Support Technician is a critical position with our IT Help Desk, answering phone and electronic requests for IT assistance and technical problem resolution, and serving on various IT project teams. Essential Job Duties Maintain and troubleshoot the operation of computers, smartphones, tablets, printers, and other peripheral devices attached to the network, including software and wired and wireless connectivity. Provide first-point-of-contact for all department employees who require technical assistance and IT services during normal business hours. Resolve technical issues with computer hardware, software, networking, mobile devices, and application issues via phone, email, instant messaging, remote control, and self-service submitted tickets. Help maintain documentation for department employees and other IT staff. Research issues and questions via support providers, internet, and peers. Maintain Active Directory and other system accounts for all department employees. Document and route IT work tickets to technicians and specialists when additional assistance is required. Ancillary Job Duties Provide informal training to users. Assist with special projects or equipment upgrades. Education and Experience Associate s Degree in Computer Information Technology, Computer Information Systems or closely related field. At least two (2) years of professional experience or an equivalent combination of education and experience. Must maintain a valid, current driver's license.

Keywords: Missouri Department of Conservation, Jefferson City , IT Support Technician, Professions , Jefferson City, Missouri

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