Analyst, Global Reporting
Company: Concentrix
Location: Jefferson City
Posted on: January 26, 2023
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Job Description:
Job Title: Analyst, Global Reporting Job Description Job
Description: The Analyst Reporting position analyzes existing
projects, provides consultation on reporting decisions, and assists
in building processes as well as developing improved reports. The
Analyst is the main POC and liaison of data and reports for the
program assigned. Responsible for delivering standard daily reports
for performance management in a call center environment. This
position ensures adherence to standards and timely report delivery.
Essential Functions/Core Responsibilities: Produce ad hoc reports,
trending data, and respond to client inquiries Provide consultation
to business leaders on reporting needs, trend analysis and report
improvement opportunities Coordinate the implementation of
reporting processes Develop new reports/graphs, production
schedules, and additions/deletions from existing reports Utilize
new data sources for report development Communicate with project
managers to understand client report needs Produce and verify daily
electronic reports using reporting tools Distribute reports to
internal and external clients via e-mail and electronic feeds
Maintain existing reports as well as monthly and year-to-date
summaries Develop trending reports on a request basis Candidate
Profile: Bachelor's Degree in related field from a four-year
college or university with two to four years of relevant experience
preferred Experience with call center business and computer support
systems preferred Knowledge of database technology, including
Oracle or familiarity with SQL Demonstrated ability to multi-task,
prioritize, and meet timelines on deliverables Demonstrated
knowledge of reporting solutions Demonstrated ability to advocate
reporting solutions in support of customer business goals and
strategies Strong communication skills, both written and verbal
Proficient in Microsoft Office Self-starter, sense of urgency, and
works well under pressure. Strong attention to detail. Sense of
professionalism and ability to develop relationships. Career
Framework Role: Requires knowledge and experience in own
discipline; still acquiring higher level knowledge and skills.
Analyzes possible solutions using standard procedures and
principles. Builds knowledge of the organization, processes and
customers. Solves a range of straightforward problems. Receives a
moderate level of guidance and direction Disclaimer: The above
statements are intended to describe the general nature and level of
work being performed by people assigned to this job. They are not
intended to be an exhaustive list of all responsibilities, duties
and skills required of personnel working within this job title.
Location: USA, UT, Work-at-Home Language Requirements: Time Type:
Full time Mission: We will be the greatest customer engagement
services company in the world, rich in diversity and talent. We
will get there by embracing our culture. About Concentrix: Were a
company like no other. We are fanatical about our staff and are
constantly helping them grow and achieve their career goals. We are
a global workplace that offers YOU infinite possibilities Company
Overview: In a world full of average, we stand out. We believe
experience is everything. Period. To achieve outstanding results,
were disrupting the market by being absolutely obsessed with making
our clients businesses better. We bring together the brightest and
most creative minds in business, cutting-edge technology solutions,
proven design thinking expertise and exceptional customer
experience centers. Our clients notice the difference too in
increased customer loyalty, improved business performance and
differentiation in their markets. As a diverse, global
organization, we have unconventionally fresh ideas and deliver
extraordinary customer experiences for more than 450 of the worlds
best brands. Concentrix. A passionate company powered by passionate
people. Concentrix CVG Corporation
isanEEO/AA/M/F/Vet/DisabilityEmployer.
Keywords: Concentrix, Jefferson City , Analyst, Global Reporting, Professions , Jefferson City, Missouri
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