Analyst, Global Reporting

Company: Concentrix
Location: Jefferson City
Posted on: January 26, 2023

Job Description:

Job Title: Analyst, Global Reporting Job Description Job Description: The Analyst Reporting position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports. The Analyst is the main POC and liaison of data and reports for the program assigned. Responsible for delivering standard daily reports for performance management in a call center environment. This position ensures adherence to standards and timely report delivery. Essential Functions/Core Responsibilities: Produce ad hoc reports, trending data, and respond to client inquiries Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities Coordinate the implementation of reporting processes Develop new reports/graphs, production schedules, and additions/deletions from existing reports Utilize new data sources for report development Communicate with project managers to understand client report needs Produce and verify daily electronic reports using reporting tools Distribute reports to internal and external clients via e-mail and electronic feeds Maintain existing reports as well as monthly and year-to-date summaries Develop trending reports on a request basis Candidate Profile: Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred Experience with call center business and computer support systems preferred Knowledge of database technology, including Oracle or familiarity with SQL Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables Demonstrated knowledge of reporting solutions Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies Strong communication skills, both written and verbal Proficient in Microsoft Office Self-starter, sense of urgency, and works well under pressure. Strong attention to detail. Sense of professionalism and ability to develop relationships. Career Framework Role: Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title. Location: USA, UT, Work-at-Home Language Requirements: Time Type: Full time Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. About Concentrix: Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the worlds best brands. Concentrix. A passionate company powered by passionate people. Concentrix CVG Corporation isanEEO/AA/M/F/Vet/DisabilityEmployer.

Keywords: Concentrix, Jefferson City , Analyst, Global Reporting, Professions , Jefferson City, Missouri